Telemedicine Onboarding & Elevation Supervisor at IDEXX Laboratories, Inc in CLACKAMAS, Oregon

Posted in Other 5 days ago.

Job Description:

Our Telemedicine Onboarding & Elevation Supervisor supervises day-to-day activities in a Customer Support business unit/group/area/program, providing internal business support/services/information and customer technical support for one or more Company products or services, including pet and other animal health care-related reference laboratories, diagnostic equipment and practice management computer system products for veterinarians, medical diagnostic and water-testing equipment and other products and services.

Does that sound like you?

This position will be based out of our Clackamas, OR location. If you are not located within accessibility to Clackamas, OR, this position will remain virtual. However, due to the current pandemic, as it relates to COVID-19, our employees' safety and well-being are top of mind for us. Currently, our Telemedicine Onboarding & Elevation Supervisors are working from home full time and will continue to do so through mid-2021. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well.

In the role of Telemedicine Onboarding & Elevation Supervisor

  • You will supervise staff, assign work and evaluating results.

  • You will contribute to the development of unit/group/area/program operating policies and procedures.

  • You will support quality management system and other compliance requirements.

  • You will adhere to and models the IDEXX Purpose & Guiding Principles.

  • You will perform other duties as assigned.

What You Need to Succeed

  • You will supervise day-to-day activities in a business unit/group/area/function/program.

  • You will supervise staff, assign work, monitor activities and evaluates performance. Administer employment actions, provide coaching and guidance to staff and promotes staff training and development. Provides input to department policies and procedures.

  • You will lead work activities of the business unit/group/area/function/program; plans and organizes work, provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. Builds customer relationships and manages escalated/critical issues.

  • You will communicate with other related departments to coordinate work and resolve issues as needed. Provide internal/external customer feedback and leads/participate in teams/projects related to business unit/group/area/function/program.

  • You will lead/contribute to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identify problems, obstacles and opportunities and proactively takes action to address issues. Strive for continuous improvement.

  • You will contribute to maintenance of department technology and systems resources. Coordinate with other departments and vendors as needed to resolve issues, and maintain ongoing functionality.

  • You will prepare reports and other information summarizing work activities. Prepare various analyses as needed to highlight issues and resolve questions.

  • You will maintain knowledge of Company products and services within business unit/group/area/function/program, as well as changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.


  • This role requires schedule flexibility. The ability to work 8 hours between 5am and 5pm PST Monday-Friday. On-call and weekend time may be required.

  • Reliable and dependable attendance is an essential function of this position.


We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.