Customer Service Representative/Sr. - Auto Aftermarket at NSK in Ann Arbor, Michigan

Posted in Other 6 days ago.

Job Description:

Customer Service Representative/Sr. - Auto Aftermarket

Job Locations

US-MI-Ann Arbor

Job ID
# of Openings

Location Site

AHQ (Ann Arbor)
Customer Service/Support


This position is responsible for an assigned group of customer accounts. The responsibilities include handling request for quotations, order maintenance, expediting orders, and forecasting. Has a good working knowledge of internal order and forecasting systems (RAS) as well as other related systems. Is customer focused and interfaces with customers and various departments to meet customer requirements. Must be capable of working under limited supervision.


* Enters and updates customer orders, with responsibility for EDI management, maintenance of customer part numbers and price lists, demand forecast, and searching part availability.
* Processes orders, which may include working with other departments to have stock released, or request and recommend global stock for internal product orders. Monitors status of existing orders, expedites shipments and addresses any customer service or product return issues.
* Collaborate with internal material planning department (BCD) to locate appropriate products either in the U.S.or global warehouses as necessary.
* Ensures on time delivery by reviewing and staying abreast of forecasts, AIR estimates and billings, customer website review, credit release resolution, and continual follow-up on all necessary tasks.
* Actively monitors and addresses lack of supply issues on open orders, including weekly reporting of backlog status and daily examination of shipping reservations.
* Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor 's part numbers. Offers alternative product solutions when appropriate. Prepares and enters sales quotes.
* Maintains and builds strong customer relationships through professional communication by email, phone, and or customer websites.
* Occasionally accompanies salespersons on sales calls involving travel.


    This job requires a minimum of a High School Diploma or Equivalent and 2 to 4 years of position-related experience; the preferred formal education is a Technical Diploma or Associate's Degree and 4 to 6 years of position-related experience.

Benefits Offered

  • Generous vacation and holidays

  • Medical, dental, vision insurance

  • Life insurance

  • Short-term and long-term disability

  • Flexible Spending Account

  • Matching 401(k)

  • Bonus Plan

  • Competitive Salary with Benefits

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor