Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Plans field technician service calls, directs responses to field and customer service calls. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
Serves as first point of contact, answering telephones and directing them to the proper resource.
Monitors and Maintain the UFS system.
Confers with department supervisors to determine status of assigned dispatchers and field technicians.
Maintains constant visibility to and tracking of all technicians throughout each shift.
Maintains contact with customers and outside vendors, including issue resolution.
Expedites operations that delay response or repair times.
Directs work activities of field technicians and stock clerks.
Determines priority of trouble calls received and ensure that available personnel are assigned accordingly.
Schedules available times for equipment repairs between field service and the customer.
Resolves customer concerns. Example: irate customers and scheduling conflicts.
Performs other related duties as assigned.
Minimum Job Requirements:
High school plus a minimum of three years related experience in a dispatch environment. Requires the ability to effectively communicate (oral and written) with supervisors and managers at all levels. Must have good working knowledge of MS Office applications. Able to prioritize work, complete multiple tasks and work under deadlines. Ability to sit for extended periods.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.