Senior Customer Success Manager-1 at Flexera in Itasca, Illinois

Job Description:

Flexera delivers industry-leading Technology Value Optimization solutions that enable you to inform your IT so you can transform your IT. From on-premises to the cloud, you get the IT asset data you need to rightsize, reallocate spend, reduce risk and maximize ROI.

Our innovative technology has consistently positioned us as a Leader in the marketplace - recognized by Forrester, Gartner and IDC for the breadth and depth of our solutions.

Help all customers in their portfolio realize quantifiable value that translates into contract renewal, growth and becoming a reference Identify potential risk of churn and develop strategies to mitigate early Act as the account owner, leading the Account Team (sales, renewals) and all available resources in Flexera to achieve the objectives Identify expansion opportunities (upsell and cross-sell) for Sales to develop into closed business Act as the main point of contact and escalations for the customers in their portfolio Maximize adoption and deployment of Flexera's products Identify stakeholders at the account and establish new and stronger relationships across multiple departments Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices) Consistently request customers to become references for other prospects through any of the available channels (reviews, phone calls, analysts, interviews) Act as the conduit between Flexera's needs for information and research, and the customers that can provide such.

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.