Job Description:
The ServiceNow Developer is responsible for working to develop, design and own technical solutions on the ServiceNow platform. The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform
Primary Responsibilities
- Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
- Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
- Answer "how to" technical and application configuration questions.
- Develop, maintain, and execute reports to ensure system operation meets performance targets.
- Create and maintain system design and operations documentation.
- Complete other duties as assigned.
Secondary Responsibilities
Contributes to team effort by
- Exploring new opportunities to add value to organization and departmental processes
- Helping others to achieve results
- Performing other duties as assigned
Maintains Technical and Industry Knowledge by
- Attending and participating in applicable company-sponsored training
- Maintaining a strong understanding of Industry trends and applicable technology
Competencies
- Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
- Adaptable to change and able to work independently and as part of a team.
- Strong problem analysis skills to include the use of mathematical concepts to validate results.
- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
Qualifications:
Education:
- Bachelor's degree in computer science, information technology or equivalent professional experience required.
Experience:
- 5+ years' experience in a similar role
- Solid OS level knowledge and experience (Windows, Linux).
- ServiceNow certifications preferred (Certified Administrator, Developer, ITSM Pro)
- Experience working with computer software including Word, Excel.
- Experience working with clinical trials and/or within pharmaceutical environment preferred.
- Knowledge of FDA requirements for technology Infrastructure and Systems Validation preferred
- Proven problem solving abilities
- Mentoring and/or supervisory skills a plus.
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Additional skill set:
- Ability to work in group setting and independently; ability to adjust to changing priorities
- Excellent attention to detail and orientation toward meticulous work
- Strong interpersonal and communication skills, both verbal and written
- Fluent in reading, writing and speaking English
- Ability to project and maintain a professional and positive attitude
Working conditions:
Travel: 0-10%
Lifting: 0-25lbs
Other: Computer work for long periods of time
This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs.
EEO Statement
Bioclinica is an equal opportunity employer. Bioclinica evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
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