Sr. VoIP Engineer at Farm Credit Bank of Texas in Austin, Texas

Job Description:

Who we are:

We are a $27 billion wholesale bank that's been financing agriculture and rural America for nearly 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending cooperatives in five states and we're active in the nation's capital markets.Join the Farm Credit Bank of Texas team and help us grow to meet the ever-changing credit needs of food and fiber producers, the agribusiness sector, and rural Americans.If you're looking for a rewarding career with one of the nation's most respected financial institutions - Farm Credit Bank of Texas (FCBT) may be a great fit for you.

While this position may accommodate remote work during the current COVID-19 situation, our employees will return to the office at the thoughtful discretion of the bank's leadership team. Only candidates willing and able to work onsite at our Austin, TX office should consider this opportunity.

Position Description:

The Senior VoIP Engineer is part of a team that is responsible for the overall coordination and control of all telephony services and provision of VoIP support to IS staff and district offices.

Day to Day Duties and Responsibilities:

• Responsible for the successful implementation and maintenance of the VoIP infrastructure


• Troubleshoot VoIP installations for FCBT and customer sites


• Debug internal Call Manager issues, as they arise


• Perform periodic work around network services, network provisioning, preventive maintenance; manage backup and disaster recovery strategy of network components, implement network security according to departmental policy.


• Monitor network infrastructure and respond to performance, vulnerability and operations issues as they occur


• Research and test software/hardware for compatibility with existing or planned systems


• Work as a Subject Matter Expert for projects as assigned. Subject Matter Expert responsibilities may include needs assessment, solution development, work with other IS teams, reporting and technical documentation.


• Provide third-tier VoIP support and training for Technical Support and other Network Administrators.


• Develop and maintain technical documentation, including runbooks and architectural diagrams for telephony technologies


• Adhere to standards and procedures


• Identify critical path items for the successful execution; prioritize efforts based on return on investment relative to risk


• Identify risks and introduce process improvements to gain operational efficiencies


• Manage, prioritize and communicate to management when milestones will not be met


• Assume a leadership role and communicate risks with proposed resolutions to management on project for which you are the SME


• Configuring telephony services in a fast-paced support environment in campus networks as a member of a 24x7x365 network and/or security operations team.


• Research and test software/hardware for compatibility with existing or planned infrastructure


• Work as a Subject Matter Expert for projects as assigned. Subject Matter Expert responsibilities may include needs assessment, solution development, work with other IS teams, reporting and technical documentation.


• Willingness to mentor more junior staff members and interns.

What You Bring to the Team:

Bachelor's Degree or the equivalent of four (4) or more years' experience as a Network Administrator or Network Engineer working in a Cisco focused environment. Expert level knowledge in Cisco Voice Over IP (VOIP). CCNP Collaboration (Cisco Certified Network Professional) preferred.

Expert knowledge in at least two of the following disciplines and strong knowledge in multiple others, VoIP expertise required.

VoIP skills required:

• Minimum 5 years of experience with Cisco Unified Communications Manager and Cisco Unity Connection 9.X and above.


• In depth understanding of dial and route plan elements within Cisco UC environment


• Experience with configuration and troubleshooting inbound and outbound dial-peers in Cisco CUBE


• Ability to activate, test and troubleshoot SIP trunking operations with multiple SIP Carriers


• Familiar with Cisco IP phone configuration and associated features


• Capable of troubleshooting phone registration process including SRST (SIP and SCCP)


• Experience deploying new sites/branches including phone and voice gateway configuration


• Knowledge of QoS implementation

Desired Network Knowledge:

• Strong experience and understanding of routing/switching with BGP and EIGRP


• Cisco Router administration


• Strong knowledge of DMVPN and SDWAN as it relates to VoIP/SIP


• Proxy configuration and troubleshooting (WPAD/PAC file editing, Cisco WSA preferred)


• Cisco ASA/FPR Firewall systems configuration and administration


• Administration of Wireless Data Communication with Meraki WAP


• ISE deployment and configuration


• Data Loss/Leak Prevention technology


• Office 365/Azure ExpressRoute configuration/deployment

Desired additional skills:

• Experience integrating Cisco UC with 3rd party platforms (such as Kurmi)


• Familiar with Cisco platform tools such as RTMT


• Experience with Cisco Expressway (Hybrid Calling)


• Knowledge in configuration of Cisco Telepresence


• Experience with Unified Contact Center Express and simple scripting


• Security certification (CISSP/CEH/CISM/GIAC) and experience


• Automation (ie Ansible or similar)


• Multi-factor optimization and integration


• Compliance/Audit experience (HiPPA/SOX/PCI)

Why Farm Credit Bank of Texas:

Benefits are an integral part the Farm Credit Bank of Texas total compensation package. In addition to this position having a very competitive salary and bonus plan, we offer comprehensive, affordable and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance.

• Flexible health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more...


• 401(k) plan that includes an employer match and additional employer contribution


• Long-term disability and life insurance


• Vacation leave, sick leave and paid holidays


• Option to use sick leave to take your pet to the vet for emergency services


• Up to five days per year to volunteer in local community organizations, services or events


• Ongoing professional development opportunities


• Generous tuition reimbursement program


• Physical fitness incentive plan


• Employer matching gifts program

Important note: We care about your hiring process and take it seriously. There is a real person behind the screen and response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. Unfortunately, we are unable to personally follow-up with each and every applicant, but we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit. Please be assured, we will contact you if that is the case!

AA/EOE/M/F/D/V

Principals only, please.