The Supervisor, Billingleads, develops, and oversees daily team operations in support of the Billing department strategy by coaching individual performance, creating an inspired team dynamic to execute production targets and implementing department strategic initiatives, in alignment with Business Services and business line leadership - in order to grow team performance ultimately impacting cash levels, days sales outstanding (DSO) and profitability.
Balance workload requirements within team on a real time basis to address urgent, short term increases in production volume by maintaining close inspection of team performance metrics bandwidth in order to achieve high performance and production deadlines.
Develop and implement standards, procedures and controls within team processes to improve data entry efficiency, accuracy and performance.
Develop and enforce SLA's between Billing and relevant business and corporate partners by educating and informing of processes and deadlines, holding them accountable on areas that impact client billing in order to meet service delivery and expectation to client.
Monitor compliance with AMN's Sarbanes Oxley (SOX), legal, tax and financial policies and procedures by ensuring necessary reviews and approvals take place.
Assess team member data by reviewing relevant systems in order to provide direction and guidance for prompt resolution of potential inaccuracy or delays.
Monitor invoice adjustments, credit and re-bill activity by reviewing relevant metrics and reports in order to reinforce production standards and maintain accuracy.
Lead response for compliance audits by generating reports, centralizing records and compiling documentation in order to streamline audit-oriented activities (e.g. Sarbanes-Oxley, Joint Commission).
Design billing processes by determining the technical, system and people components in order to streamline process time and enhance business outcomes.
Escalate issues across Customer Support Services for the purpose of improving back-office efficiencies and value-add client services.
Identify process improvement opportunities based on aggregate performance results in order to propose, plan (people and resources) and execute progressive initiatives within and across Customer Support Service teams.
Contribute to strategic initiatives, providing subject matter expertise, relying upon depth of knowledge, system/process; providing feedback.
Update policies and procedures based on assessment of current business environment, feedback from team and management in order to continually improve data entry efficiency, accuracy, and overall performance.
Hire, develop, coach and monitor performance of Billing Specialists through effective leadership and communication skills to cultivate goal achievement and promote a team atmosphere.
Develop development plans for individual Billing Specialists, customized to their unique learning needs, leveraging relevant training resources.
Lead small to medium-sized projects within Billing and Business Services department by planning resources and incorporating change management principles in order to implement changes with traction.
Education, Certifications & Experience
High school diploma or GED certificate required
2 years managing large data entry team
2 years functional experience in billing and customer service
3 years creating and reporting business metrics and statistical analyses