Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Essential Duties and Responsibilities:
Monitor the Subordination email box.
Monitor JIRA for requests/updates.
Request requirements form Sub lender.
Pull necessary docs from XDOC and/or request fromprocessor.
Request check and send Subordination package request.
Follow Up with Sub lender and report updates to clients Add fees to CD for Subordination and recording and send to clients.
Review Subordination upon receipt and send to client.
Answer incoming phone calls/emails.
Education and/or Work Experience Requirements:
College Degree Preferred
Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Must be able to sit, stand, stoop or bend for an extended period (8 hours).
Must be able to lift and carry up to 5 lbs.
Must be able to listen and speak clearly on telephone.
Company Perks : • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 8 Paid Holidays • Casual Workplace • Employee Engagement Activities
Company Benefits : • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan • Pet Insurance!
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.