Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - Onsite Technical Support, who will based in New York City.
Specialist - Onsite Technical Support
What can you expect?
An Executive / VIP Support Specialist to provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants
This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills
The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and potentially local network issues
What's in it for you?
Work for a global company with excellent benefits and a dynamic culture
Excellent growth/advancement opportunity
Workwith collaborativesuccessfulcolleagueswhotruly care about the work and each other while maintaining work life balance
We will count on you to:
Perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher-level support staff with the team member owning and tracking the issues through resolution
Have excellent verbal, written, & communications skills
Recommend hardware and software solutions, including new product acquisitions and upgrades
Support Executive level conferences and events at the headquarters location as well as occasional offsite events (i.e.) board meetings, leadership meetings, etc. and at times globally so should be willing to travel
Be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle
Performs installations, maintenance, training, troubleshoots and repairs of all desktop hardware/software technologies
Assists with setup, and operation of audio visual hardware as required by end user
Supports event, such as infrastructure changes, software releases, BCP etc
Assists in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers
Assists in installation, maintenance, troubleshooting and repair of office telephony systems
What you need to have:
Bachelor's Degree in Computer Science (equivalent) with experience in a large, global enterprise
Familiar with ITIL and ITSM processes
Extensive experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
Extensive experience working in support of desk side services with specific focus on supporting executive VP VIP levels and their assistants
Experience supporting Microsoft Desktop / Laptops, Apple technologies and Devices and network connectivity
Experience with Office365 including advanced troubleshooting
Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions
Out of hours support is expected due to events, corporate events and general VIP support
What makes you stand out:
At least one relevant industry certification to include MCSA, A+, Network+, Security+ is desirable
Ability to multi-task, manage time and follow through with assignments
Marsh & McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInand Twitter@mmc_globalor subscribe toBRINK.
Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.