Specialist - Onsite Technical Support at Marsh & McLennan Companies in New York, New York

Posted in Other 8 days ago.

Job Description:

Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - Onsite Technical Support, who will based in New York City.

Specialist - Onsite Technical Support

What can you expect?

  • An Executive / VIP Support Specialist to provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants

  • This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills

  • The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and potentially local network issues

What's in it for you?

  • Work for a global company with excellent benefits and a dynamic culture

  • Excellent growth/advancement opportunity

  • Workwith collaborativesuccessfulcolleagueswhotruly care about the work and each other while maintaining work life balance

We will count on you to:

  • Perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher-level support staff with the team member owning and tracking the issues through resolution

  • Have excellent verbal, written, & communications skills

  • Recommend hardware and software solutions, including new product acquisitions and upgrades

  • Support Executive level conferences and events at the headquarters location as well as occasional offsite events (i.e.) board meetings, leadership meetings, etc. and at times globally so should be willing to travel

  • Be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle

  • Performs installations, maintenance, training, troubleshoots and repairs of all desktop hardware/software technologies

  • Assists with setup, and operation of audio visual hardware as required by end user

  • Supports event, such as infrastructure changes, software releases, BCP etc

  • Assists in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers

  • Assists in installation, maintenance, troubleshooting and repair of office telephony systems

What you need to have:

  • Bachelor's Degree in Computer Science (equivalent) with experience in a large, global enterprise

  • Familiar with ITIL and ITSM processes

  • Extensive experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management

  • Extensive experience working in support of desk side services with specific focus on supporting executive VP VIP levels and their assistants

  • Experience supporting Microsoft Desktop / Laptops, Apple technologies and Devices and network connectivity

  • Experience with Office365 including advanced troubleshooting

  • Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions

  • Out of hours support is expected due to events, corporate events and general VIP support

What makes you stand out:

  • At least one relevant industry certification to include MCSA, A+, Network+, Security+ is desirable

  • Ability to multi-task, manage time and follow through with assignments

Marsh & McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInand Twitter@mmc_globalor subscribe toBRINK.

Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.