Product Manager - CMDB at JPMorgan Chase Bank, N.A. in San Antonio, Texas

Job Description:

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Job Description

The CTO Office is looking for Executive Director to lead the strategy, development, and delivery of enterprise technology Configuration Management database. This position is responsible for the demand, development, and delivery of CMDB in the ServiceNow platform. Additionally, the Platform Owner will focus on relationship and stakeholder management, technical and process risk management, proactive issues resolution processes, and driving tools and process innovation . This role will report to the Enterprise Technology Services and Data Management (ETSDM) Architecture and Engineering Director and provides a unique opportunity to work closely with leaders of functional areas, technical stakeholders from across the organization, and other key firm executives.

Drive the ServiceNow Platform and Experience vision for CMDB

Partner with Line of Business stakeholders to understand and prioritize demand, provide program updates, and drive adoption.

Manage architecture and engineering team.

Drive and maintain a stack ranked product backlog

Act as a seasoned technical resource with broad knowledge and understanding of Configuration Management and Technology.

Partner with Product teams to define, align, and prioritize cross impacts.

Lead by example, provide staff with timely, candid and constructive performance feedback; develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

Innovation - Monitor market and industry trends, and evaluate new solutions, methods, and technologies for supporting modernization.

Ensure compliance with all regulations, policies, and procedures.

Drive SAFe practices. Drive blocker resolution.

Who We Want

• Five years of experience shipping Configuration Management solutions

Extensive experience in professional software engineering practices and SDLC best practices, including coding standards, code reviews, source control management, build processes, advanced testing (chaos eng) and operations

• Demonstrated ability to design, deliver scalable and sustainable Product solutions at scale, globally distributed

Ability to measure and communicate the value of products

• A solid grasp of user-centered design and testing methodologies

• Ability to iterate on user stories and solutions efficiently and intelligently

• Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment

• A willingness to help and share knowledge with other team members.

• An insatiable appetite for feedback and constructive criticism

• The ability to anticipate needs and take required actions

• Strong project management capabilities.

• Excellent verbal and written communication skills.

• Strong work ethic and the utmost attention to detail.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans