The purpose of the position of Captain is to oversee events (including weekend event), handle and delegate set-up and breakdown of function space and take care of guests in a timely, courteous, efficient, and customized manner. All functions are carried out to maintain an environment of teamwork.
Oversees events to Event Manager(s) specifications
Set-up and breakdown of events
Act as an on-site contact for the planning person
Hold a pre-shift meeting with associates reviewing our service standards.
Coordinate guests experience by communicating with the chef(s)
Bus and set tables, as needed
Perform buffet set-up (if necessary) and breakdown
Consistently communicating with support staff and management
Supervise the event to ensure service runs smoothly and efficiently
Ensure compliance with Marigold catering policies and procedures are being followed
Maintain complete knowledge of service requirements for assigned events
Organize all assigned events and complete preparation work in accordance with Marigold Catering standards.
Check to ensure proper equipment and supplies are at the event
Check area for organization and cleanliness
Instruct/Designate associates to rectify any deficiencies
Ensure that assigned associates have reported to work and report/document and absent or tardy employees.
Coordinate break for associates, when applicable
Assign stations and side work in accordance with Marigold standards
Communicate additions and changes to the event as they arise throughout the event
Inspect associates grooming and uniforms and rectify any deficiencies
Check buffets, coffee, dessert stations for cleanliness, attractiveness, and layout
Ensure replenishment of items as specified and requested by the Event Planner and/or the Contact person.
Ensure that all unused food is returned, properly stored, and all catering supplies are accounted for at the end of the function
Ensure that all closing duties are completed before signing staff out.
Provide feedback on staff performance and report disciplinary problems to management and participate in counseling of associates
Foster and promote a cooperative working climate, maximizing productivity and associates morale
Complete all paperwork and closing duties in accordance with Marigold Catering standards
Anticipate guests need, respond promptly and acknowledge all guests, however busy and whatever time of the day
Monitor and handle guest’s complaints by following Marigold procedures to ensure guest satisfaction
Uphold appropriate standards of quality and timing
Attends all scheduled meetings and brings suggestions for improvement
Perform other duties as assigned
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination - Adjusting actions in relation to others' actions.
Service Orientation - Actively looking for ways to help people.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organization to make improvements or take corrective action.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Instructing - Teaching others how to do something.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Time Management - Managing one's own time and the time of others.
Persuasion - Persuading others to change their minds or behavior.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Negotiation - Bringing others together and trying to reconcile differences.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics - Using mathematics to solve problems.
Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, memos and to write simple correspondence.
Ability to effectively present information in one‐on‐one and small group situations to customers, clients, and employees.
Ability to add, subtract, multiply, and divide to perform these operations using units of American money, weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but not complicated written or oral instructions.
Ability to deal with recurring problems by incorporating Marigold Catering guidelines and standards.
Knowledge of food and wine.
Must emulate Marigold Catering Culture.
PHYSICAL DEMAND & WORK ENVIROMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and twist, bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift, move, push, and/or pull up to 25 pounds. The employee must frequently use computer and other special operating equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot liquids. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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