As a Business Systems Analyst I, your specific responsibilities include:
Function as liaison between IT departments and business to ensure effective delivery of system changes.
Coordinate, monitor and support the activities of cross functional groups, the field and others involved in the user acceptance testing phase of the project life-cycle.
Perform initial intake of issues found during testing.
Develop user acceptance test plans associated with a variety of projects. The plans should include use cases, cross-team coordination requirements, data requirements, scenarios, timing considerations and expected results.
Develop and maintain training and support materials used to educate the user community on changes made to business applications and processes.
Coordinate and facilitate the training of users throughout the RH and Protiviti organizations.
Assigned to small initiatives requiring minimal translation of customer needs into business requirements.
Identify and document the data and process flow of existing and proposed business processes.
Document business requirements and works with IT to ensure clear understanding.
Work with other business systems personnel to clarify and document the business requirements associated with proposed projects.
Work with other business systems personnel to identify and document the impacts that various projects will have on existing business applications, policies and procedures.
Provide support, including researching and supporting other business systems personnel to resolve production issues in accordance with established service levels.
Log, document and track support issues.
Provide support for requests to extract data using PS Query.
Communicate with Corporate Staffing, RH organizational units, field locations, Field Service Centers and IT as needed to complete assigned tasks.
Provide project updates and report status to management and other interested parties that are involved with or may be affected by a given project.
Handle follow-up and ensure project plans are updated to reflect current project status.
Present summary of data and findings to management, team members and other interested parties.
Draft project roll-out related communications to the appropriate audience.
Communicate with impacted and interested groups within Corp Services, Protiviti and various field locations.
Support teamwork and solicits input from internal and external clients on processes, procedures, technology.
Bachelor’s degree (Business or MIS).
2+ years’ experience in a relevant functional area in a BSA or operational business capacity.
Good grasp, front to back of a company’s operational flow.
Demonstrated ability to learn new hardware/software systems independently.
Understanding of relational database structure, preferably experience with PeopleSoft or similar database.
Experienced in MS Office products (Excel, PowerPoint).
Excellent oral and written communication skills.
Understanding of customer service.
Good organizational, analytical and time management skills.
Ability to identify solutions to problems, listen actively, exercise sound judgment and use logic to make decisions.
Establish and maintain strong client relationships, work independently and with others, multi-task, meet deadlines.
High level of attention to detail and accuracy.
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Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
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