Software Engineering Manager - Infrastructure Development at JPMorgan Chase Bank, N.A. in Columbus, Ohio

Posted in General Business 4 days ago.

Type: Full-Time





Job Description:

As Global Voice Recording Engineering Manager within the Business Aligned Communications Platforms (BaCP) group. You will be responsible for the deploying best in class solutions and ensuring the operational integrity of the firm's critical voice recording systems for the regulatory and contact center lines of business. You will be responsible for a global team of engineers delivering against an agreed product roadmap through agile work practices.

As a senior leader in Infrastructure Engineering, you'll be the visionary responsible for developing the roadmap for the computing platforms, servers, and networks, which means your work will have a day-to-day impact on customers, clients, and businesses around the globe. Your expertise in infrastructure technology, architecture design, and performance monitoring, will be essential in guiding a team that delivers multiple IT projects on time and within budget. Your team will look to you to mentor them as they work collaboratively to drive the strategic technology roadmap of the firm and implement high-quality technology solutions. And while you'll be part of a tight-knit team of high-performers who share your passion for technology, you'll also gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important technology firms in the world.

This role requires a wide variety of strengths and capabilities, including:


  • BS/BA degree or equivalent experience
  • Expert in the following key areas: Hardware Architecture (performance testing, monitoring, operations), Hardware Benchmarking (program management, network management), Design (compliance, security), Network Engineering (planning, provision)
  • Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices, and JPMorgan Chase & Co. policies
  • Proficient in multiple infrastructure technologies
  • Proven ability to conceptualize, launch, and deliver multiple IT projects on time and within budget
  • Support an environment that identifies opportunities to develop others through mentorship and leading by example
  • Adept at partnering closely with, and acting as a trusted advisor to, stakeholders across the firm in order to influence strategic priorities
  • Proficient in one of programming languages (Java, PERL, Python
  • In depth knowledge of the voice and voice recording systems deployed within the financial services industry; NICE NTR, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness)
  • In depth knowledge of voice transport technologies and communication protocols; SBCs, SIPREC, SIP, RTP etc.
  • In depth knowledge of system security; privileged access management, baseline configuration standards, network security
  • Proven ability to manage a productive globally diverse team. Demonstrating excellent communication skills in order to motivate and inspire team members
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans