Senior Claims Administrative Support at Amerisure Insurance Company in Tampa, Florida

Posted in Admin - Clerical 6 days ago.

Type: Full-Time

Job Description:


Amerisure is an insurance organization charged with creating exceptional value for its Partners For Success® agencies, employees and policyholders. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, with more than $835 million in Direct Written Premium and $937 million in surplus.

Amerisure is currently recruiting for a Senior Claims Administrative Support role that will support our Central and South regions. The ideal candidate will also possess the following skill set. 

Summary Statement

Provides administrative assistance and support for the claims region of more complexity. Handles incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.

Essential Tasks/Major Duties

  • Provide claims processing support to claims region including phone calls and mail.

  • Complete more complex assigned activities timely and accurately. Including but not limited to:

    • Complete and submit State Forms

    • Schedule claimant doctor appointments

    • Process claims payments as instructed

    • Assemble and submit claim documents to various external parties

    • Void/stop payments of checks

    • Respond to vendor status requests

  • Complete more complex special projects as assigned. Including but not limited to:

    • Complete spreadsheet for annual escheating process

    • Complete data related to compliance calls and state audits

    • Assemble documents related to State Dept. of Insurance Requests            

    • Audit monthly and quarterly regional claims center reports to resolve errors and complete data gaps

  • Correspond with agents, policyholders and claimants by telephone and email on assigned tasks to provide claim status and general claim information in accordance with departmental metrics.

  • Perform mail services functions including distribution of mail and packages and prepare items for mailing/shipping for various shipping carriers.

  • Act as subject matter expert for claims administrative support.

Knowledge, Skills & Abilities

  • High School diploma or GED.

  • 3 years clerical experience.

  • 2 years customer service experience.

  • Experience in commercial insurance preferred

  • Proficient computer skills required including Microsoft Office Suite.

  • Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.

  • Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.

  • Demonstrated successful ability to work on several projects concurrently.

  • Demonstrated successful ability to input data with strong attention to detail.

  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.


Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan, and profit sharing.  In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.  

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.