FRLE Command Center Operator at Federal Reserve Bank (FRB) in Detroit, Michigan

Posted in General Business 16 days ago.

Type: Full-Time





Job Description:

Job Summary

In a non-sworn capacity, provides support to Federal Reserve Law Enforcement Officers (FRLEOs) assigned to protect the facility, staff, and tenants. Under immediate or general supervision, performs a variety of dispatch duties for emergency and non-emergency calls for service. Dispatches FRLEOs to calls for service and operates a variety of security related systems and communications equipment such as advanced life safety systems (fire, security, access control), video surveillance, multi-channel radio, multi-line telephone, and security related computer applications. Responsible for receiving and disseminating critical information from various sources and maintaining radio contact with law enforcement officers to monitor response, progress and any needed support. May perform other peripheral duties such as assisting with building evacuations, making access cards and/or taking reports for certain types of calls for service.

Principal Duties and Responsibilities


  • Monitors and coordinates FRLEO response to alarms, following local response protocols until the alarm or situation is resolved.
  • Monitors the facility for safety and security violations via security systems (video surveillance and access control) and reports findings.
  • Controls pedestrian and vehicle access to the facility from the Control Room utilizing security systems.
  • Prepares logs, inputs data into security applications, completes daily reports, processes requests for access control card, and performs fingerprint and background checks utilizing National Crime Information Center (NCIC) application.
  • May process, create, and/or program ID/proximity card badges, complete routine reports for non-emergency calls for service, assist with evacuations and other crisis response-related efforts and/or perform fingerprinting and background checks utilizing NCIC.
  • Maintains proficiency in First Aid, CPR and AED (automated external defibrillator), by successfully completing in-service training in these areas.
  • Additional assignments may include special projects and other duties as needed by management.
Education and Experience

  • High School Diploma or GED
  • One to three years of related experience

Knowledge and Skills

  • PC/MS Applications (Word, Excel, PPT)
  • First Aid/CPR
  • Complete FRBC Training Program

Other Requirements and Physical Requirements

  • Wears appropriate uniform attire issued/approved by LEU Management
  • Maintains satisfactory attendance and punctuality records, as work schedule may significantly fluctuate
  • May stand for extended periods of time
  • Must pass initial and subsequent drug tests based on nationally accepted drug screening standards

What We Offer:

• Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off and transit benefit.
•A continuous learning environment with opportunities to gain new skills and grow your career.
•Onsite gym and subsidized cafeteria

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.