210105817 - CIB - Technical Writer at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Posted in General Business 5 days ago.

Type: Full-Time

Job Description:

Receivables Operations (RO) provides remittance collection services for companies that receive payments from consumer and business clients. It provides state of the art technology, extensive check clearing network, ongoing expense reduction, timely updating of accounts receivables and reduced check float. Wholesale Lockbox: With the use of a system network for Large Corporate and Middle Market customers, Wholesale Lockbox processes both consumers to business and business to business payments at multiple sites within the network.

The technical writer will manage documentations for the Receivables Operations in Corporate and Investment Bank (CIB). In this role you will call on your expertise in developing technical documentations to help drive operation excellence. This role requires a poised and flexible team player who is an experienced technical writer and editor and comfortable multi-tasking in a fast-paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.


  • Write, publish and maintain Standard Operating Procedures (SOP), job aids, and other documentations.
  • Create presentations and informational videos that support business initiatives or project implementations.
  • Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately.
  • Identify business needs and use cases to focus priorities.
  • Flexibility in supporting 24-hour Operations.

The successful candidate will demonstrate the following skills and experiences:

  • Relevant Bachelor's degree or 4-year equivalent practical experience.
  • Excellent writing, editing, organization skills, and strong attention to details.
  • 3-5 years of experience working in an operation/production, finance industry, or fast-paced business environment.
  • Minimum two years of experience writing technical documentation and the ability to tailor writing styles based on the target audience.
  • A creative mind to develop engaging content by utilizing text, illustrations, animations and videos to enhance documentation.
  • Proficient competency in using Microsoft Word, PowerPoint, Visio, SharePoint, and video/audio/graphic editing tools such as Audacity, Camtasia, SnagIT, Photoshop, etc.

Additionally, if you identify with more than one of the following traits, we would love to hear from you:

  • Fast learner - adapt and acclimate to work in a new environment in a short period of time.
  • Strong sense of ownership in your personal and team deliverables.
  • High curiosity in learning more and asking why.
  • A drive for excellence.
  • A creative mind to develop engaging content.
  • An innate ability to innovate or identify and improve process efficiencies.

Work schedule: Must be flexible to support a 7day/24-hour operation. May generally work Monday - Friday.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans