HR Digital Organization Business Readiness Associate at JPMorgan Chase Bank, N.A. in Columbus, Ohio

Posted in General Business 7 days ago.

Type: Full-Time

Job Description:

Human Resources is on a transformation journey to establish a governance model that drives consistencies, delivers efficiencies and provides first-class employee experiences. As part of the transformation, the HR Digital Solutions Organization is structured to support the strategic objectives of the HR Centers of Excellence through six major product portfolios (including Talent Acquisition; Pay, Time & Attendance; Total Rewards; etc.), shared services, consistent metrics, technology-driven solutions and strategic planning.

Within the HR Digital Solutions Organization, our Business Readiness Team is responsible for supporting the governance model to ensure alignment of a consistent readiness framework that allows successful implementation of new HR services and products. This can include firmwide HR strategic initiatives, technology enhancements, integrations and process improvements. We develop a stakeholder readiness strategy inclusive of communications, trainings, knowledge articles, procedures and more to support implementation and ensure proper adoption. The Business Readiness Associate is an enabler of the HR Digital Solution Organization and key member of the Business Readiness Team.


  • Work with product portfolio owner to understand, prioritize and implement strategic changes
  • Work with product teams to understand the roadmap and scope of technology enhancements or process improvement
  • Approach projects with an employee readiness mindset, considering the impact on all end users (e.g., leaders, managers, employees, HR specialists/generalists)
  • Lead comprehensive change impact assessments and strategic business readiness plans (e.g., communications, training, knowledge articles, procedures) to ensure end user readiness
  • Partner and knowledge-share cross-product to ensure gaps are prevented and readiness plans are designed at a strategic-level first and task-level second
  • Provide content and messaging direction to other enabling partners (e.g., Communications, Learning, Knowledge Management) and validate through system testing
  • Determine what success looks like and ensure adoption can be measured
  • Course-correct or reinforce changes based on adoption metrics and end user feedback


  • 3-5 years of experience supporting change management efforts, providing consulting or strategy expertise, or doing similar roles on cross-business and/or global initiatives firmwide
  • Identifies implications of work and how it addresses the priorities of the organization/project
  • Independently develops creative approaches and frameworks to solve issues and "connect dots;" suggests sound, realistic solutions based on individual analyses
  • Focus on strategy and able to organize and execute the approach; able to drive ideas through data visualization
  • Very thorough in approach; notes unusual outcomes and proactively investigates underlying drivers; develops new hypotheses and analytical approaches to challenge and improve thinking
  • Accurately forecasts timelines and creates workplan with some manager input; highly efficient in execution; stays effective under tight time constraints
  • Develops a good rapport during meetings; is asked for opinions from business partners; helps develop joint solutions and builds working relationships
  • Structures, designs, and prepares well-written documents with minor guidance; produces accurate and aesthetically appealing displays and graphics that support findings; clearly communicates key messages
  • Helps maintain team morale even under pressure; prioritizes team concerns over individual concerns
  • Proficient in Excel, Word, and PowerPoint; Tableau, MS Project and Visio is a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans