Chase Wealth Management - Supervisory Manager - Field Support - Boston, MA at JPMorgan Chase Bank, N.A. in Boston, Massachusetts

Posted in General Business 15 days ago.

Type: Full-Time

Job Description:

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

J.P. Morgan Asset & Wealth Management is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Essential Job Functions:

  • Monitor and analyze progress of active account and book reviews as well as monitor staff productivity.
  • Recognize opportunities for addressing issues, risks and exposures. Engage line of business senior leadership to action identified issues.
  • Ensure team's complete understanding of their responsibilities in order to perform high quality work and able to adapt to the changing regulatory environment.
  • Interface with various LOB leadership teams.
  • Understand system logic used in conducting risk-based reviews. Further develop and refine the rules based on prior findings.
  • Review, draft or update desktop procedures as required. Effectively communicate changes to team members.
  • Develop subject matter expertise of securities rules and regulations through knowledge, research and training.
  • Develop and implement account reviews for the purposes of monitoring for ongoing suitability of the investments and activity in a client's account.
  • Conduct Advisor book reviews to identify any trends or patterns requiring further review that may have impact to more than one customer.
  • Identify and escalate potential issues to the appropriate parties on matters requiring further action.
  • Create and present reports to senior management across lines of business.
  • Work with the Sales Practice Review team to escalate potential issues to the Disciplinary Action Forum.
  • Ability to understand new investment products, Advisor/Banker compensation plans, firm wide policies and procedures to conduct reviews.
  • Ability to build relationships across business functions to obtain necessary information to conduct reviews.
  • Supervises the development and mentoring of staff at varying levels of expertise; assesses performance of staff; prepares and delivers performance evaluations; and participates in recruiting, interviewing, retaining and recommending pay actions for staff.
  • Use computer resources and software applications for data and information analysis pursuant to department procedures .


  • Possess a competent level of knowledge of relevant securities rules, regulations, guidelines, securities products and industry practices.
  • Ability to provide clear, concise and timely resolution to issues.
  • Demonstrate strong critical thinking, analytical research and quantitative skills.
  • Strong written and verbal communications skills, including an ability to communicate with all levels of management.
  • Strong organizational skills with exceptional attention to detail.
  • Possess excellent time management skills.
  • Proven judgment and problem-resolution skills
  • Familiarity with the use of computer programs with the full suite of office software applications.

Education/Experience Requirements:

  • Bachelor's degree is required. Major in Finance, Accounting, Business Administration, or related field preferred.
  • Advanced knowledge of securities industry rules, regulations and guidelines and significant and equivalent experience in a directly related securities industry position may substitute for bachelor's degree.
  • Experience as a Supervisory or Compliance professional preferred.
  • Five plus years of securities, investment industry experience.
  • Knowledge of FINRA, MSRB and SEC rules and regulations.
  • Demonstrated communications ability and computer skills (e.g. Access, Excel, Word, and PowerPoint).
  • FINRA licensing preferable, such as Series 7, 9/10 (or 4, 24, and 53), 66 (or 63/65)
  • If hired, candidate will be required to pass FINRA licenses Series 7 and 24 (or 9/10)

Working Conditions:

  • Office environment.
  • Work outside of business hours may be required.
  • Some travel may be required.

Work expectations include timely and high-quality productivity. Other Responsibilities:

  • Special projects as assigned.

This role encompasses the performance of regulated activity. The successful candidate will therefore be subject to meeting regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the relevant regulatory authorities to carry out such activities.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans