Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of high school diploma. Three years of related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is required. Familiarity with health record coding and various insurance plans is preferred. Knowledge of medical terminology is required or a course must be successfully completed during the first year of employment.
Knowledge & Skills
Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.
Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.
Demonstrates proficient computer skills. Also requires basic office and keyboarding skills and the use of multiple databases.
Requires the verbal communication skills necessary to communicate in a clear and effective manner when answering patients questions and communicating with other departments and physician offices.
Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to gain the support of-and maintain effective working relationships with other departments, physicians and their office staff.
Requires good telephone and listening skills. Sensitivity to individuals who do not speak English as their first language is expected.
Requires the ability to strictly follow all policies regarding HIPAA guidelines.
Requires organizational skills, the ability to pay close attention to details and the ability to problem solve.
Works in an office environment with potential exposure to physical, chemical, and biohazards.
Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of this position.