Surgery/Procedure Scheduler | North Central Neuro | Beacon Medical Group at Beacon Health Systems in South Bend, Indiana

Posted in General Business 17 days ago.

Type: Full-Time

Job Description:

    • Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.

    • Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.

      Vision: Our vision is to achieve:

      • Innovative health care and well-being services of the highest quality at the greatest value

      • Easy access and convenience

      • Outstanding patient experiences

      • Ongoing education involving physicians, patients and the community


    • Education and Experience
      • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of high school diploma. Three years of related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is required. Familiarity with health record coding and various insurance plans is preferred. Knowledge of medical terminology is required or a course must be successfully completed during the first year of employment.

    • Knowledge & Skills

      • Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.

      • Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.

      • Demonstrates proficient computer skills. Also requires basic office and keyboarding skills and the use of multiple databases.

      • Requires the verbal communication skills necessary to communicate in a clear and effective manner when answering patients questions and communicating with other departments and physician offices.

      • Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to gain the support of-and maintain effective working relationships with other departments, physicians and their office staff.

      • Requires good telephone and listening skills. Sensitivity to individuals who do not speak English as their first language is expected.

      • Requires the ability to strictly follow all policies regarding HIPAA guidelines.

      • Requires organizational skills, the ability to pay close attention to details and the ability to problem solve.

    • Working Conditions
      • Works in an office environment with potential exposure to physical, chemical, and biohazards.

    • Physical Demands
      • Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of this position.