CLIENT SERVICES MANAGER-HEALTH ADVOCATE at West Corporation in Plymouth Meeting, Pennsylvania

Posted in Other 4 days ago.





Job Description:

For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |


Internal Description


Description - External

Responsible for performing critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility; act as a project facilitator between sales and the operations team and create and distribute implementation plans to ensure timely delivery of assigned client installation services; conduct proactive business reviews through analysis and interpretation of data and make recommendations to clients based on the findings of the review; identify and execute opportunities for up-sales with clients as applicable; attend client events to ensure personalized touch point opportunities


Qualifications - External

Education * High School Degree or GED required * Associate's degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred Experience *Minimum of 5 year's customer facing, client service, sales, operations, benefit administration, project management, or account management experience required, preferably in a healthcare or call center based environment *Minimum 1 year of experience utilizing a client relationship management tool (e.g. Salesforce.com) is required *Minimum 1 year experience with database system and file transfers preferred Other *Intermediate knowledge of Microsoft Word, Excel, and Outlook required *Based on program may need to be bilingual in English, Spanish, etc. *Travel up to 25% may be required