Client Service Partner (Concierge) at Cigna in St. Louis, Missouri

Posted in General Business 4 days ago.

Type: Full-Time





Job Description:

National Account - On-Site Concierge

'Here To Help'

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Role Summary:

The dedicated National Account On-Site Concierge will work on site in the benefits department. This role will be working directly with the National Account benefit team and/or the employees in St. Louis. The role will assist the benefit team and employees with education initially around plan offerings, enrollment, and benefit optimization/steerage. This role will also assist with resource navigation for all products and services; which could include lunch-and-learn sessions, presentations, or general communication development in alignment with all of the client's programs and services offered. The On Site Concierge role is considered part of the Account Management team; will act as an extension of the National Account benefit team and will serve a critical role for bringing key insights and program delivery opportunities to the organization and team strategy discussions.

Responsibilities:


  • Maintains knowledge and expertise in all products, programs, services and enrollment activity relative to National Account benefits and serves as the on-site subject matter expert (SME) for products and programs.

  • Will coordinate as a representative on behalf of National Account with other vendors and serve as the product expert.

  • Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources (i.e., Client Service Executive, NAM, NAE, Eligibility and Implementation etc.) and work closely with the National Account benefit team to manage the resolution and communication processes for all products and services to all constituents.

  • Participate as an active member of the National Account Benefits Delivery team representing the client's interests in appropriate staff meetings and assigned benefit projects.

  • Drive local well-being team and other onsite wellness resources that results in awareness and engagement into National Account health programs.

  • Execute on National Account global well-being strategy; Take programs, tools and resources and customize the offerings to fit the local culture.

  • Become knowledgeable in National Account complete benefits portfolio including PTO policy, LOA, ancillary programs (i.e. commuter and voluntary) to assist employees in leveraging programs that meet their needs beyond individual health while also providing some financial savings.

  • Metrics driven to establish VOI (Value on Investment) and engagement into overarching programs and services.

  • Liaison to local site leadership as a way to assess employee needs; bridge opportunities with the benefits team and local resources, provide support for new hires, etc.

  • Effectively articulates and demonstrates the client's capabilities and tools to employees - Drives customer engagement in:

    • Low Cost/High Quality Facilities

    • Increase engagement in Wellness Programs and Activities

    • EAP/Behavioral Programs

    • Website (myCigna) utilization

    • Incentive Opportunities




  • Assists in the coordination of meetings and conference calls relating to the client's programs. Duties include creating agenda, meeting notices, meeting facilitation, recording of meeting notes, and follow-up.

  • Collaborates with client team(s) to improve overall effectiveness, which may include management of project plans.

  • Works strategically with leadership team to identify trends and opportunity, makes recommendations for retention and growth

  • Collaborates with leadership team to develop and execute Annual Enrollment promotion, education, and onsite support strategy.

Qualifications


  • Bachelor's Degree or equivalent experience

  • Experience in benefits, account management, customer service and/or operations

  • Strong and clear communication and interpersonal skills; can translate complex issues in a clear and concise manner to multiple audiences

  • Ability to manage projects and multiple deliverables

  • Strong attention to detail and proven ability to manage set timelines

  • Proficient in Excel, Word and Power Point

  • Focused and versatile team player

  • Excellent problem-solving and critical-thinking skills

  • Demonstrated ability to influence internal/external partners

  • Ability to work effectively at client location a must

  • Travel may be required

Work Location National Account - St. Louis

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.