Kforce has a client seeking a Mobility Specialist in West Palm Beach, FL.
The most important and essential job function is dependability and includes the following: regular attendance, working as a team member, functioning under intense time pressure, and the ability to work day, afternoon, night and rotating shifts, including weekends and holidays, at any Office location, according to agency needs
Serves the public and fellow employees with professionalism, integrity, respect, and fairness in full accord with the letter and spirit of the company Guiding Principles
Supports customers by phone, email, or walkup
Performs OS updates to smartphone and other cellular devices
Performs configuration setups on new cellular installations and works with users to answer any questions regarding the functionality of the device
Provides education, training, information and assistance to users and other members in Information Technology
For cellular equipment assignments, assures that current and new records are kept up to date; Any record requiring correction will be completed to assure accurate data
Creates, updates, resolves support tickets in queue; Will escalate support tickets that will require additional time or expertise that may be required to resolve an issue
Provides cellular reports to management
Communicates with management regarding any problems, major incidents or reported outages
High School diploma or GED; Supplemented by college level coursework or vocational/technical training in computer science, repair, operations or related field; Supplemented by two (2) years previous experience and/or training involving customer service, call center support, application software, related hardware peripherals, ticketing system work documentation and/or related service desk work
Alternatively, any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for the job
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.