Principle Software Engineer - Customer Service at Dematic Corp in Wauwatosa, Wisconsin

Job Description:

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, the Dematic global network of 10,000 employees has helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the global leaders in industrial trucks and supply chain solutions, and a leading provider of warehouse automation.

Do you have a passion for software engineering and customer service support?  We are seeking an enthusiastic and highly motivated software engineer (not specifically coding, rather show genuine and high integrity for their customers and supporting them).  This role would provide remote, second level customer support.  The incumbent will work closely with customers, first level technicians in the Customer Support area, and software project and technical support engineers to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support. We need someone to answer calls and create a sound problem statement by asking a lot of questions. This person will be a self-starter, and they will seek out resources. Ideal candidate will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties may include:

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  Assisting project and technical engineers in integration of new systems.

  
  


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  Assisting technical and development personnel in application quality testing.

  
  


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  Working on site to install, commission, and test installation of material handling solutions.

  
  


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  Providing specified technical support to customers on-site, when assigned. Requirements:

  
  


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  Bachelor's degree in Computer Science, or equivalent experience.

  
  


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  Strong written and verbal communication skills.

  
  


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  Material Handling background is a plus, but not required

  
  


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  Strong problem solving skills.

  
  


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  Strong background in MS SQL Database – addressing performance related symptoms

  
  


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  Strong understanding of Windows operating systems.

  
  


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  The ability to troubleshoot server hardware, Ethernet networks and other peripherals such as printers.

  
  


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  Willingness to travel approximately 20% of the time.

  
  


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  Ability to participate in an on call rotation during non-business hours.

  
  


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  Review Sales and Estimating Functional Specifications documentation.

  
  


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  Experience with Java, MySQL, Linux, Networking

  
  


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  Database Administration Skills

  
  


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  Comfortable working independently

  
  
  
  Participates in complex design, maintenance, enhancement, testing, implementation, and support of software. Supports the development of software test requirements for semi-complex modules under development, may execute complex test specifications. Participates in providing estimates for semi-complex modules under development, and may estimate own work. Supports the reviewing of complex customer’s standards specification and other documentation to determine software engineering requirements. Participates in presentations of complex technical findings and developments. Provides support with the software quality process through the execution of complex module, subsystem and system test procedures.

Education:

 

BIS, CIS, or IT degree preferred.  

Knowledge and Experience:

Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 3+ years of successful experience in related field and successful demonstration Responsibilities presented above. Advanced degree MAY be substituted for experience, where applicable.

 

Strong communicator, capable of working cross-functionally in a highly matrix organization.