Education:

High School diploma or equivalent required

Experience:

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Required License/Certifications/ Registration:

Other Qualifications:

Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.

Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

MINIMUM QUALIFICATIONSContinued on next page

MINIMUM QUALIFICATIONS (Continued)

Other Qualifications:

Team player with a genuine interest in resolving customer issues.

Must enjoy interacting and working collaboratively in a team environment.

Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.

Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.

Must have excellent time management and organizational skills.

Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.

Knowledge of EPIC systems a plus.

Must be able to work varied hours/shifts as business needs change and evolve.

Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Bilingual skills are a plus.