Posted in Other 30+ days ago.
Job Summary
The T3 Support Engineer is responsible for resolving high-complexity enterprise support issues and escalations--finding solutions to difficult technical problems. The role will focus mainly on Logitech's enterprise video conferencing and AV solutions, but may occasionally be asked to resolve issues with other enterprise hardware.
The Tech Support Lead will also be responsible for working with department leadership and other technical resources to address technical issues that can't be handled via troubleshooting alone. During times of unusually high support volume the T3 Support Engineer may be asked to assist in maintaining department service levels by working on non-escalated customer requests.
The ideal candidate for the role will have extensive knowledge of enterprise A/V products and the AV/IT ecosystem they're used in, as well as a track record of high performance in technical support.
Primary Job Responsibilities
Knowledge and Qualifications
Experience
Education
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1-510-713-4866 for assistance.
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VanderHouwen |
Edward D. Jones |
Total Mechanical, Inc. |