Seasonal Cashier at Tapestry in Lee, Massachusetts

Job Description:

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

• Creating a 1st impression
  
  
  • Greeting the customer with a smile and eye contact and offering your name
  
  
  • Interacting genuinely and naturally with the customer
  
  
  
  


• Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)


• Reading cues and determine customers needs


• Conducting email/name capture


• Maintaining SKU integrity


• Maintaining Cashwrap organization and cleanliness


• Suggesting multiple add?ons and selling gift cards


• Maintaining media and cash accurately and in compliance with Coach policy
  
  
  
  • e., credit card imprints, traveler check signatures, personal checks with phone number and address
  
  
  
  


• Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment


• Delivering product purchases to the customer appropriately


• Creating a lasting impression by thanking the customer and giving them a reason to return


• Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly


• Positive attitude and energy


• Takes ownership of role


• High level of personal and professional integrity


• Highly collaborative


• Appropriate sense of urgency


• Remains balanced and focused and maintains composure under pressure


• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)


• Comfortable with technology
  
  
  
  • Willingness and ability to learn new technology?based procedures
  
  
  • Understanding of basic computer system operations
  
  
  
  


• Ability to handle customer concerns and answer their questions appropriately


• Ability to partner with management appropriately on customer issues


• Ability to multitask and prioritize


• Ability to adapt to each customer/ their needs and their style/ relate to their experience


• Ability to be efficient without compromising customer service


• Ability to speak knowledgeably and with confidence about product


• Ability to communicate clearly to a wide variety of customers and overcome language barriers


• Ability to impact customer decisions


• Knowledge of when to be flexible and switch gears


• Knowledge of store policies and procedures


• Knowledge of and support of the "porter program" policies