Customer Solutions Engineer at T-Rex Solutions LLC in Greenbelt, Maryland

Job Description:

The Customer Solutions Engineer will collaborate with the Business Development and Engineering organizations to identify customer technical pain points, needs and provide technical feedback and solutions to assist with closing on sales.

Responsibilities:

• Create customized product demonstrations for prospective customers and partners (virtual & in person)


• Provide technical support to the business development team and customers throughout the sales cycle


• Identify customers' technical challenges and needs and design a customized selling strategy


• Develop technical presentations for key stakeholders, customers and senior executives


• Work with clients to identify problems, needs and suggest appropriate cloud and infrastructure corrective measures


• Respond to requests for proposals and requests for information from prospects & customers


• Provide customers with up to date information about the product, pricing and licensing model


• Research competing products and provided competitor analysis reports to the marketing and development teams
  Generate, qualify, manage, and provide technical assistance to help close deals


• Produce and provide presentations at industry and corporate events

Required Skills:

• Bachelor's Degree in Computer Science or related field and 3+ years of professional experience


• Knowledge and proficiency in one or more Cloud technologies (AWS, Azure, GCP)


• Previous background in a technical customer-oriented position


• Outstanding presentation skills and experience in the delivery of complex technical and sales-oriented presentations


• Detail-oriented, proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills

Desired Skills:

• Certification(s) in one or more Cloud technologies


• Relevant knowledge of current and emerging infrastructure technologies


• Solid time management skills with the ability to plan, organize and implement multiple initiatives and deadline-driven workloads while consistently providing outstanding customer service


• Proficient in cloud storage and network systems


• Experience with virtualization technologies


• Experience with fundamental storage concepts: filesystems, backup, cloning, snapshotting, logical volume management, disk encryption


• IT security focus; experience working on security-centric solutions helpful


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  Organizational Skills:Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail


• 
  Team Work:Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal


• 
  Communications:Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills


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  Problem Solving:Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions


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  Results oriented: Able to drive things forward regardless of personal interest in the task

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.