Technical Support Specialist at Elgin Sweeper in Elgin, Illinois

Job Description:

Essential Job Duties and Responsibilities:

1. Answer inbound customer calls, respond to emails, provide parts assistance or respond to request for service to diagnosis and provide troubleshooting assistance to resolve product related issues by utilizing company databases, customer information, and collaboration with other departments.  Record appropriate call details and actions in Customer Relations Management system.


2. Conduct follow-up calls to assigned customers to ensure support action provided resolved related issue and elevate unresolved issues to service management team. 


3. Review case information, provide guidance and answer questions by dealers and customers in evaluating if product repairs and/or issues are covered under products warranty policy or should be considered for a good will or policy adjustment.


4. Provide updated communications to dealers and customers concerning status of repairs or warranty related claims.


5. With direction/assistance from Service Manager and/or Product Service Specialist, lead diagnostic efforts as necessary at dealer locations.


6. Educate customer and dealer personnel on new equipment startups.


7. Identify potential mechanical, electrical or hydraulic issues with existing equipment, document recommended changed and submit to service manager and product service specialist for review.


8. As assigned, participate on the On-Call technical support team and provide technical assistance or service after-hours and weekends.


9. Provide input and review of technical data, parts bulletin, technical data sheets and other training related materials and notify customers as appropriate.


10. Maintain accurate and timely records in Customer Relations Management system to ensure necessary information is accurately recorded in a manner to assist in future technical issues.


11. Make necessary travel arrangement for field service visits and coordinate necessary equipment and parts needed to successfully complete assigned tasks.


12. Perform other related duties, assignments or special projects as needed.

Position Requirements

• Associates degree in Automotive repair preferred, bachelor’s degree a plus.


• ASE Master Truck Technician preferred.


• 5 years’ experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls and hydraulics.


• CDL license preferred; Ability to obtain CDL license required.


• Combination of education and field experience will be considered


• At least three (3) years diagnosis and repair experience in the following systems: Mechanical, Electrical, Pneumatic, Hydraulic and Hydrostatic is required.


• Ability to read and interpret schematics and mechanical drawings.


• Demonstrated strong verbal and written communication skills.


• Ability to operate a variety of hand tools to assist in the repair process.


• Ability to travel up to 20% of the time.


• Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint, etc.) and video photography.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group. For more information, visit www.elginsweeper.com.

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our plant. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 630-954-2000. All other applications must be submitted online.

Experience

• 5 year(s): 5 years’ experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls and hydraulics

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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