Housing Navigator at Horizon Goodwill Industries in Martinsburg, West Virginia

Job Description:

Job Summary
This position provides a holistic approach to case management services and providing housing navigation to program participants who experiencing homelessness or at risk of becoming homeless. The Housing Navigator will be responsible to the identification of and application to housing resources in Allegany County. The position reports directly to the Associate Director of Workforce Development but will require effective interaction with participants, community resources, staff members, volunteers, and other agency representatives. The position also includes coordination appropriate community services to facilitate client success.

Essential Functions
Examples of work include, but are not limited to the following:
Conduct screenings and intakes.
Engage in regular case management appointments.
Analyze needs and resources.
Complete needs assessments.
Develop action plans for housing placement.
Provide case management services including advocacy, referrals, and retention.
Monthly housing retention appointments with participants.
Develop relationships with landlords in the community.
Maintain accurate and timely case records, reports, and statistical data.
Manage housing program budget.
Interact with low-income populations.
Maintain confidentiality within and outside of the agency.
Work independently using initiative, creativity and flexibility in meeting participant needs while preserving their dignity.
All other duties as assigned.

Competencies
    Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
    Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems. 
    Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals.
    Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies. 
    Leadership
Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others.  
    Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.
    Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to position desired and career goals as well as identify areas necessary for professional growth.
    Global/Intercultural Fluency
Value, respect, and learn from diverse cultures, races, ages, gender, sexual orientations, and religions. Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
 

Education and Experience
    Bachelors Degree in human services and 2-4 years experience working with individuals/families experiencing or at risk of homelessness. 
    Additional experience may be used as a substitute for educational requirement.
    Valid drivers license and access to a vehicle on a continual basis. 
    Experience providing holistic case management services.
    Experience interacting with volunteers. 
    Knowledge of Alleghany Social Services networks. 

Potential Career Paths
    Associate Director of Workforce Development