Radiology Office Specialist at Lower Valley Hospital Association in Fruita, Colorado

1.

Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.

2.

Communicate necessary information to others as appropriate.

3.

Provide efficiencies in managing patients and scheduling of appointments.

4.

Demonstrate organizational and problem solving skills, initiative, and good judgment.

5.

Handle and resolve customer complaints and challenging customers with patience and understanding, engaging the supervisor when appropriate.

6.

Establishes and maintains a good rapport and professional relationship with fellow employees, other departments, and medical staff.

7.

Perform accurate and timely scheduling of inpatient and outpatient imaging tests including MRI, CT, Bone Densitometry scans, Ultrasounds, Mammograms, fluoroscopy and biopsies.

8.

Verify insurance and obtain preauthorization information when needed.

9.

Informs patients of co-pay amounts, answers questions to the best of their ability, and/or refers them to a preauthorization specialist.

10.

Instruct patients to bring the appropriate information (i.e., driver’s license and insurance cards).

11.

Clerical duties such as answering telephone calls in a professional manner, computer skills, data entry , faxing, shredding, etc.

12.

Ability to communicate to patients’ information related to their appointments (i.e., prep information for test, directions, canceling/rescheduling of test, etc.) and any other question callers may ask.

13.

Makes reminder phone calls to patients the day before their appointments.

14.

Proficient in policies and procedures related to the radiology department and facility.

15.

Attend meetings as required to maintain departmental communications.

1.

Proficient with Cerner and general computer knowledge.

2.

Displays accuracy and pays attention to detail.

3.

Acts as a role model for all hospital staff and promotes the mission and vision of FHW.

4.

Multi-tasking and ability to trouble shoot problems.

5.

Excellent verbal skills and phone etiquette.

6.

Maintains patient/resident/employee privacy and confidentiality at all times.

7.

Other job related duties as assigned.