The Regional Community Support Coordinator oversees the Community Inclusion Planning Meeting (CIPM) program in all Alliance counties to promote growth of the program and ensure fidelity to the model.
Essential Functions & Duties
Provide Regional oversight of the CIPM process
Develop CIPM related policies and procedures including all relevant documents
Conduct quality assurance and fidelity measurements
Ensure data is collected in a timely manner and identify CQI activities based on data trends
Actively promote and encourage engagement in CIPM process to providers, members and the community
Conduct CIPM meetings and develop teams to meet the needs of the individual served.
Facilitate CIPM meetings
Ensure teams are developed and reflect the values and principles of System of Care (SOC), recovery and self-determination
Provide information, education and technical assistance to anyone that inquires or participates in a CIPM
Develop resources that can be utilized by CIPM participants and team members
Ensure all CIPM team members have been adequately trained
Collaborate with community partners to address critical needs of individuals served
Represent the organization in community activities.
Represent the organization in the community, in regards to special assistance and programs offered by the organization and increase community awareness of initiatives.
Consult with treatment teams, community collaborative and other groups serving MCO enrollees
Develop in-depth knowledge of various community systems
Collaborate with internal departments to ensure continuity of care
Assist in the continuity of care for all persons referred to Care Coordination or service providers as needed
Provide consultation and technical assistance to all MCO departments regarding the CIPM process.
Make referrals to other Alliance departments and aid in the early identification of individuals with special health care needs.
Minimum Requirements
Bachelor’s degree in a Human Services field and five (5) years of progressive experience in the field of Health Care or Human Services Or Master’s degree in a Human Services field and three (3) years of experience in the field of Health Care or Human Services.
Additional Experience required in the following:
Meeting/group facilitation
Training and public speaking/presentation
Development of plans of care/action plans
Knowledge, Skills & Abilities
General knowledge of behavioral health and intellectual/developmental disabilities
Knowledge of all disability areas, including areas where co-occurring illnesses exist
Knowledge of the primary purpose and functions of community agencies
Knowledge of community resources
Excellent interpersonal skills
Excellent verbal and written communication skills
Problem solving skills
Conflict resolution and mediation skills
Ability to make prompt independent decisions based upon relevant facts
Additional experience preferred in policy/procedure development and program development and oversight