Job Description:

Description

The Franchise Operations Specialist is responsible for growing and protecting the brand by developing people, improving guest experience and relationships and driving profitable sales through execution Service Promise Assessments. This role is also responsible to evaluate Applebee's brand standards compliance and influence best practice operations execution via coaching and support at the unit level.

Key Accountabilities

• Champion brand purpose, strategy, and culture while advocating for guest, Team Member, and franchisee experience


• Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level


• Partner with ASI leadership team to ensure franchisee and team success by providing updates and trend information to Franchise Operations Directors on recent visits


• Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to Service Promise Assessment and other items while on site


• Immediate action and resolution to critical issues with the appropriate escalation to Franchise Operations Director


• Influence at the restaurant level around continuous operational improvement and support of brand initiatives


• Provide balanced feedback through four areas of the business: people, guest, business and brand.


• Schedule built following Rules of Engagement


• Manage individual travel budget

Critical Capabilities

• Strong restaurant operational experience


• Proven performance in driving restaurant operational standards and compliance


• Strong coaching and influencing skills and building relationships


• Solid communication skills - oral and written


• Solid organizing, calendar planning, flexibility, and prioritization skills to achieve job expectations balanced with requested franchise support