We are seeking a motivated specialist Tier 3 Technical Support Engineer (TSE) passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues
What you will be doing:
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro)
Responding to customer product support inquiries via telephone, email or conference calls
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
Being a technical resource, develop, re-define and document standard methodologies to share with internal teams(Support/R&D) for support processes and improvements
Site visits and conference calls with customers
What we need to see:
3+ years in providing in-depth Customer Support and debugging for hardware and software products
Profound knowledge and experience in Linux System Administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing and advanced networking (tuning and monitoring), storage configuration and troubleshooting (iSCSI), Virtualization (KVM), Container technology and Scripting (Bash/Python), with completed industry standard Linux certifications (RHCSA/RHCE/LFCS/LFCE)
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances
Excellent communication and presentation/oral skills
Strong organizational skills and able to prioritize/multi-task easily with limited supervision
Four-year degree from an accredited University, College or equivalent experience in Computer Science, or Electrical or Computer Engineering
Ways to stand out from the crowd:
Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
Knowledge and working experience with additional OS's such as Microsoft Windows, VMware, Unix
Ethernet and Storage technologies
Configuration and operational expertise with traditional network switch/router and Open platforms
NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most brilliant and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.