This job listing has expired and the position may no longer be open for hire.

Application Support Analyst at O & M Halyard, Inc. in Mechanicsville, Virginia

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution. 

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.  

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:


  • Medical, dental, and vision insurance, available on first working day

  • 401(k), eligibility after 30 days of employment

  • Employee stock purchase plan

  • Tuition reimbursement

  • Development opportunities to grow your career with a global company

Job Summary

The Application Support Analysis works with the application development team, the customer care center support team, and business users to identify, research, and resolve core operational application systems issues and questions (order management, transportation management, reporting, etc.). Provides day to day support for internal applications, managing the resolution of application and system issues, and identifying opportunities to implement long-term solutions to common application issues.

Core Responsibilities


  • Provides technical support across multiple applications to teams within the organization and to external clients, ensuring consistency with end user expectations and service level agreements, accurately resolving application support issues, and clearly communicating resolutions.


  • Manages support queues for order management, transportation management and the reporting systems, ensuring issues are addressed and resolved timely


  • Analyzes application issue trends and develops solutions to reduce or eliminate future occurrences.


  • Manages assigned tasks while juggling urgent requests as they arise.  Provides regular verbal and written project communications/updates of status and issues. Identifies resource requirements and builds technical competencies as required externally to support application areas.


  • Develops and provides application reporting for teams across the business (IT, Operations and Logistics, 3PL Sales, Financial Operations, Program Management, Finance, Regulatory, etc.).


  • Manages and regularly reviews application problem logs and assists in prioritization of problem resolution. Reviews log files, system performance and system availability performance levels to plan capacity, tune performance and schedule system maintenance.  Updates FAQs, knowledge scripts and technical training materials for support teams.


  • Develops and maintains extensive knowledge of self-help and technical resolution paths.


  • Performs additional duties as directed.


Qualifying Experience


  • Bachelor’s Degree, preferably in related field (Computer Science, Information Technology, Data Science, Data Analytics, Information Security)


  • 4 or more years of related application support experience, including SSRS and/or SQL Server experience


  • Experience with Ross ERP and JDA/Blue Yonder TMS/WMS preferred


  • Supply Chain and/or third party logistics application support experience preferred


  • Or any combination of education and experience to meet the above requirements


Preferred Qualifications:


  • Demonstrated skill and confidence researching and resolving application support issues


  • Strong knowledge of SQL, database query tools, and basic database design concepts


  • Ability to listen and communicate effectively, both verbally and in writing, with the ability to communicate with multiple audiences, including senior management, corporate and distribution center teammates


  • Ability to identify trends and apply critical thinking to develop long term solutions


  • Energetic, flexible, collaborative and proactive team member who welcomes challenges


  • Demonstrated analytical skills including the ability to make and act on decisions with limited information


  • Ability to identify opportunities that lead to operational improvements and/or savings


  • Self-starter with a sense of urgency, ability to work independently and in a team setting involving multiple departments, partners, and business processes


  • Knowledge of electronic data interchange (EDI),  knowledge of ANSI X12 Standards, and industry exchanges such as UCCNet


  • Experience with EDI translators and mapping software (Gentran)


  • Experience with Data Integration or Enterprise Application Integration tools


  • Experience with standard and ad hoc reporting tools (Business Objects, Crystal Reports, and/or SQR Reports)


  • Knowledge of business, financial and ad hoc reporting tools (Business Objects, Crystal Reports, and/or SQR Reports)


  • Excellent documentation skills using tools like Visio


We also invite you to connect with the Recruiter via LinkedIn. #LI-TP1

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.





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