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Service Advisor / Writer at Papé Kenworth Alaska in Fairbanks, Alaska

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

PAPE’ KENWORTH ALASKA – FAIRBANKS, AK

SERVICE ADVISOR / WRITER: Duties include greeting customers, initial check in and first update with customer, preparing quotes for additional repairs, and initiating and maintaining a high level of contact with customers, sales staff, and technicians. Will also assist the shop supervisor in workflow and maintaining of work orders.

Basic computer knowledge as well as knowledge of Word and Excel required. Must have the ability to learn new business systems. Knowledge of Class 6, 7 and 8 trucks preferred. Applicants must have excellent customer service skills, excellent written and oral communication skills, and excellent attention to detail.

Why work for Pape’:


  • Competitive pay based on your skills, training, and experience level


  • Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


  • Advancement – Pape’ is a dynamic, growth-oriented organization with a focus’ on promoting from within.


  • Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.


  • Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.





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