Operations Supervisor - Accredo at Cigna in New Castle, Delaware

Job Description:

As an Operations Supervisor, you will be r esponsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

Supervising Shift: Monday - Friday, 8AM - 4:30PM, with occasional coverage in evenings or on Sundays based on business need.

How you'll make a difference :

• Oversee a team of Pharmacy Technicians who support picking/packing within Pharmacy Operations.


• Promote a positive team environment and ensure best practices are shared.


• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.


• Oversee team and individual performance standards and service standards are met.


• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

What you need to do the job:

• High School Diploma or equivalent is required; Bachelor's Degree preferred.


• Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting.


• Pharmacy Technician License/Certification is a plus.


• Demonstrated leadership skills and the ability to effectively develop and assist team members.


• General PC knowledge; MS Office, Internet, email.


• Excellent oral, written and phone communication skills.


• Experience in training and coaching less experienced staff.


• Advanced problem solving skills.


• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.


• Ability to adapt to a dynamic working environment, make independent decisions.


• Demonstrated ability to handle difficult conversations in a professional manner.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.