Maintenance Technician - Northpark at ERP Operating Limited Partnership in Burlingame, California

Job Description:

Our Maintenance Technicians are a key part of each community’s success. They are our repair experts who provide the technical know-how behind each apartment community. From HVAC to plumbing to a fresh coat of paint, Maintenance Technicians have a hand in every apartment and every resident’s satisfaction. Maintenance Technicians are personable, technically skilled individuals with a keen eye for detail, an ability to learn new skills quickly, a curiosity for how things work, and a passion for working with their hands.

As a Maintenance Technician, you will work with one of our top property management teams to provide exceptional service to residents. Each day will be unique, requiring a diverse set of skills. You will collaborate with team members to assess and respond to maintenance issues, develop a rapport with residents by being both knowledgeable and friendly, and inspire trust by caring for our community and making our apartments feel like home.

WHO YOU ARE

• Technically Savvy. You have a solid understanding of general maintenance and technology and are quick to learn new skills.  




• A Clear Communicator. You help residents and teammates understand the timeline and process for repairs.




• A Team Player. You are united with teammates in delivering the best experience to residents.




• Proactive.  You act like an owner, performing regular maintenance to avoid emergencies.




• Personable.  You are respectful, pleasant to be around, and enjoy engaging with others.




• Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.




• Motivated. You invest extra energy to reach your goals.




• Solution-Oriented. You follow through on commitments, letting teammates and residents know they matter.




• Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly. 

WHAT YOU’LL DO

• Repair and enhance our community. You’ll be responsible for repairing and maintaining all plumbing, electrical, appliance, carpentry, and painting needs of the community. On-the-job training will be provided as needed.




• Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.




• Respond to service requests. You’ll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.




• Know the make-ready schedule. You’ll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning and repairing.




• Tend to preventive maintenance. You’ll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.




• Notice the details. You’ll walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.   

REQUIREMENTS

• Availability to work a flexible schedule, including weekends and rotating on-call responsibility for after-hours emergencies




• Reliable and consistent form of daily transportation to and from work, including after hours for emergencies




• Computer proficiency and frequent daily use of / proficiency with a Smartphone with updated software (either a personally owned or company-issued device)

PREFERRED EXPERIENCE

• 1+ years of hands-on general maintenance experience preferred




• Trade school or industry designation (CAMT or CAMT II) a plus




• High school diploma or equivalent

REWARDS

We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.

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