Job Description:

Program Manager

Job Location

US-PA-Philadelphia | US-NY-Rochester | US-MO-St. Louis | UK-Peterborough

Overview

Program Manager - Cardiac Safety clinical trials solutions

Are you an experienced Program or Project Manager, with Clinical trials or related experience?

We have an exciting opportunity for a Program Manager to join our global Project Management Team in our Cardiac Safety Service line.

As a Program Manager, you will direct and provide operational oversight of the project activities within a Service Line for their assigned clients, to assure high quality, on-time, and on-budget services while promoting excellent customer service. You will also serve as a Service Line subject matter expert to provide support and guidance for Project Management team members, educate customers, and drive synergies across assigned clients' projects.

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what's next, so we can adapt without compromising standards.

Responsibilities

As a member of the global Project Management team, our Program Manager will also:

Ensure consistency of delivery across programs of work by setting up standards, sharing lessons learned, and communicating client/program specific requirements to internal teams allocated to the programs
1. Serve as a member of Oversight/Operations Committees for your assigned clients


2. Organize or contribute to regular (in-person and remote) partnerships with assigned clients and ERT internal teams to review and discuss study risks, statuses, opportunities, improved delivery, increased profitability, quality and client satisfaction


3. Ensure ERT is addressing any project or program issues for assigned clients and effectively ensuring resolution in a timely manner


4. Monitor study timelines and manage the financial components of each program/study


5. Identify potential study risks and mitigations, and escalate as appropriate.


6. Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations.


7. Develop and apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations


8. Monitor and report Program level KPIs on a monthlybasis


9. Attend monthly operational meetings and quarterly governance meetings with customers


10. Other responsibilities may include
    
    
    • Providing primary Service Line support to cross-trained team members from other Service Lines
    
    
    • Influending strategic decision-making
    
    
    • Ensuring compliance with timely training completion/documentation
    
    
    • Presenting study services at Investigator Meetings or site initiation meetings
    
    
    • Attending client meetings with Business Development and/or Ops teams
    
    
    • Assisting with developing training plans and training for new members of the Project Management team
    
    
    • May need to cross-train on other product lines
    
    
    
    

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT. This job description and any attachments do not constitute or represent a contract.

Qualifications

This high-visibitiliy role requires a true PM professional!

What we are looking for:

• Bachelor Degree or equivalent


• 5-10 years project management experience, including 4+ years of experience in pharmaceutical field (or related industry experience), previous Program Management experience preferred


• Knowledge of the drug development process


• Demonstrated ability to understand and anticipate the needs of the customer and provide solutions and recommendations that effectively display results


• Demonstration of leadership skills and interpersonal skills necessary to maintain positive relationship with clients and internal teams


• Excellent organizational, time management, and prioritization skills


• Excellent verbal and written communication skills, including ability to communicate effectively in English


• Working knowledge of Microsoft Office and Google products


• Detail oriented and demonstrated responsiveness to inquiries and requests


• Valid passport and ability to travel approximately 20%

What we Offer:

• Competitive Salary plus Annual bonus target


• Excellent On-Boarding plan


• Global Exchange Program


• Exceptional Tuition Reimbursement scheme


• Comprehensive Benefits Package, including a generous paid time off program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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