Agency Support Coordinator II at Stewart in Austin, Texas

Job Description:

Stewart Information Services Corporation (NYSE-STC) is a global real estate services company, offering products and services through our direct operations, network of Stewart Trusted Providers™ and family of companies. From residential and commercial title insurance and closing and settlement services to specialized offerings for the mortgage industry, we offer the comprehensive service, deep expertise and solutions our customers need for any real estate transaction. At Stewart, we believe in building strong relationships – and these partnerships are the cornerstone of every closing, every transaction and every deal.

 
Acts as Stewart's ambassador and trusted partner to independent Title Agencies to enhance their quality of service and to help build their business.  Delivers solutions and provides valuable guidance designed specifically for Title Agencies including:  marketing and sales support, technology solutions, underwriting expertise and more.

Enables Agency operations by providing administrative and specialized operational support to the Stewart Agency team and to independent Title Agencies.

Agency Services represents Stewart as a company ambassador to independent Title Agencies and partners with them to enhance and build their business.  Delivers solutions and provides valuable guidance designed specifically for Title Agencies including:  marketing and sales support, technology services and underwriting expertise.

 

Agency Support provides administrative and specialized operational support to Stewart Agency Services and independent Title Agents to enable business operations. 

Agency Support Coordinator II is responsible for supporting Stewart Agency Services by providing office-based support to Stewart Agency sales team and may provide occasional onsite support to independent Title Agents.  Utilizes working knowledge of Agency processes and procedures to perform administrative and operational duties, with general oversight.  Demonstrates intermediate technical aptitude and knowledge of systems and tools.  Maintains a high level of customer service through proactive communication to ensure quality, long-lasting partnerships between Stewart Agency Services and independent Title Agencies. 

• Follows procedures and guidelines to provide timely and effective support to Agency sales team
  


• Provides direct support to independent agencies via phone and email
  


• Utilizes CRM database to input and maintain current independent agency records and generate reports
  


• Assists in new agency onboarding activities such as:  coordinating with IT department to setup up Stewart application/system access and logins and answering inquiries from new agency on account setup and use
  


• Reviews independent agency performance reports/metrics and escalates as needed
  


• Completes policy inventory reconciliations and maintains policy inventory reconciliation information
  


• Assists with maintaining audit-related information
  


• Analyzes and completes premium reconciliations
  


• Follows up with independent agencies on premium credit balances and delinquent premiums
  


• May work with agencies to obtain reconciliation documents
  


• Contacts independent agencies regarding collection of policies and premiums due
  


• Provides policy/premium reports to Agency Sales Managers and independent agencies
  


• Communicates with independent agencies regarding policy/premium report
  


• Answers basic inquiries related to Stewart Agency resources
  


• Responds to insured-related policy requests
  


• Assists with the coordination of customer events, trainings and seminars
  


• Interacts with other Stewart business units
  


• Maintains up-to-date knowledge of Stewart products/services
  


• Adheres to Stewart policies, procedures and standards
  


• Performs all other duties as assigned by management

• Requires working knowledge and established skills to perform day-to-day activities
  


• Works under general supervision with limited ability to modify approach
  


• Understands how assigned duties relate to others within the team and how the team integrates with related teams
  


• Has no supervisory responsibilities; manages own workload
  


• Impacts own team through the quality of the support provided
  


• Recognizes and solves typical problems
  


• Selects solution from established options
  


• Communicates moderately complex information in routine situations, typically within own team
  


• High school diploma required; Bachelor's preferred
  


• Typically requires 2+ years of related work experience

 

Stewart. Real partners. Real possibilities.™ More information can be found at http://www.stewart.com, subscribe to the Stewart blog at http://blog.stewart.com or follow Stewart on Twitter® @stewarttitleco.  

 

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Assistance for Applicants with Disabilities

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us via email at careers@stewart.com.

 

Equal Opportunity Employment

At Stewart, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. Stewart prohibits discrimination against any employee or applicant for employment based on race, color, religion, creed, sex, national origin, age, mental or physical disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic consideration protected under applicable federal, state, or local laws.

 

Equal Employment Opportunity Employer 

 

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