Manager, Defined Contribution Client Management at Prudential Ins Co of America in Dubuque, Iowa

Job Description:

Our Business

For over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services.   We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.

The Role

The Manager of Defined Contribution Client Services will focus on leading the team servicing our Defined Contribution Retirement clients.  The Manager will lead and develop of team of approximately 15-20 Client Service Managers, ensuring development of Talent and attainment of personal and organizational goals.  The Manager will partner with Key Account Teams assigned to the relationships serviced by their team and be jointly responsible for the overall client satisfaction and revenue growth for the relationship.   

Daily tasks will include managing people, projects, coordination of internal meetings and working groups to meet project deadlines, and coordinating the completion of tasks for our largest clients.  This person will independently lead partnerships with Sales, Key Account Teams, Operations, and other business partners to facilitate resolutions to services issues and ensure exceptional customer service delivery.  The job will require the ability to lead difficult conversations and negotiations with intermediaries, clients, and internal partners with positive client outcomes.  

Expert knowledge of the retirement industry and competitive environment as pertains to Financial Advisors and Intermediaries will be required.  The Manager will be expected to lead conversations at the firm level for broad discussions regarding plan design and optimal plan usage across multiple plan types while having a strong understanding of the marketplace.  This requires expert knowledge of Prudential offerings, processes, and capabilities.  The focus of the team will be on improving plan health through Full-Service Solutions offering and secure retirement.

Your Expertise

What you’ll need to succeed:    

• Four years of customer service and/or people leadership experience 


• Prior experience in financial services - specifically retirement services


• Experience leading and influencing people in a matrixed environment   


• Must obtain FINRA Series 6, 63, & 26; in addition to a State Insurance License within 120 days of employment (failure to obtain results in job disqualification). Fully licensed candidates are strongly preferred

It’d be a plus if you have:

• Four-year degree/advanced degree is preferred. 

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.