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Business Analyst III, Enrollment Automation (Contractor) at K12 Services in Herndon, Virginia

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Over 20 years ago, Stride was founded to provide personalized learning — powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed — however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders.  Whether teachers, engineers, curriculum writers, or financial managers — whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.  Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

The Business Analyst, Level 3, helps define the automation and customer experience improvement roadmaps for the Company’s Enrollment Center and Marketing Department and engages with stakeholders to ensure products meet strategic goals. This position requires the incumbent to elicit, analyze, validate, specify, verify, prioritize, and manage the business needs. This will involve a close partnership with other groups across the organization, including Information Technology (IT) Enrollment, and Marketing internal customers and end users throughout the business solution development lifecycle including analysis and refinements after deployment.

Essential Functions:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.    

  •  Helps define user problems, stories, and develop scope statements as well as other requirements artifacts related to the Enrollment and Marketing lifecycles to enable the evolution of the Company’s systems and products.

  • Understands and articulates the business vision, problem definition and opportunity by documenting business requirements, use cases, and functional and non-functional requirements.

  • Utilizes interviewing skills to elicit, analyze, validate, specify, and verify the business needs of the project stakeholders, including internal and external (throughout the Company) stakeholders and end users.

  • Partners with Business users, technology development, and project managers from across the Company to ascertain business requirements and transform those requirements into a functional specification document.

  • Ensures requirements are documented, traceable and testable through to implementation.

  • Collaborates with multidisciplinary management team in prioritizing functional requirements and developing a phased-development approach with the project team.

  • Provides central coordination for all business and infrastructure requirements for automation and customer experience initiatives as a critical member of the Enrollment Automation Team.

  • Leverages interpersonal skills to work in a team environment and communicate effectively across a variety of stakeholder groups.

  • Facilitates the coordination and implementation of ideas and activities between the Enrollment, Marketing, and automation teams to ensure positive cooperation in a dynamic matrix environment.

  • Develops high quality presentations, documentation, and analytical materials for consumption by senior management and field teams.

  • Develops organizational evolving processes/workflows, tool usage and participate in process improvement activities.

  • Provides UAT samples and conducts User Acceptance Testing to verify the fulfillment of all requirements and communicate changes in accordance with the project change control process.

  • Resolve issues and conflicts as they arise.

  • Monitors, updates, and escalates automation related issues.

  • Works independently with multiple management areas and communicates with Business Owners to ensure the process remains as stated in the project scope.

Supervisory Responsibilities:    

  • This position has no formal supervisory responsibilities.   

Minimum Required Qualifications:      

  • Bachelor’s degree

  • Six (6) years of experience in business analysis, automation, or a related field

Certificates and Licenses: None required.    

Other Required Qualifications:     

  • Business and analytical acumen: critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, translate up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Work and cope within rapidly changing environment and rethink the approach as new challenges are presented

  • Communication: solid communications skills, both written and oral to communicate information effectively to customers, marketing, managers, and technical staff

  • Leadership: mentor other business analysts on the team, facilitate and lead requirements elicitation workshops. Provides technical guidance related to the business implications of the application of various systems

  • Interpersonal: help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)

  • Project management: help organize, lead, and implement solutions. Work independently and efficiently, in a cross-functional matrix environment, to successfully manage multiple projects in a timely manner

  • Collaboration: working in a team-oriented, collaborative environment

  • Demonstrate strong interest in technology, particularly a familiarity with the issues facing technology from a business perspective and knowledge about automation (artificial intelligence, machine learning, and business modeling)

  • Ability to clear required background check

Desired Qualifications:     

  • Master’s degree

  • Product Development & Management Association (PDMA) New Product Development Professional (NPDP) certification or International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification

  • Experience with web-based applications

  • Experience using Salesforce as a user or Systems Administrator

  • Intermediate skills utilizing SQL

  • RPA certifications

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is a home based position.  This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state except Colorado. 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age,, or genetics, or any other characteristic protected by law.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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