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Global Program Management Director - BFS at Cognizant in Phoenix, Arizona

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Global Program Management Director - BFS

Level: Senior Director

Location - Phoenix AZ

Position Summary:

The Program Director is part of Cognizant’s Global Program Management Community and is responsible and accountable for Program Management activities associated with large-scale, sophisticated, multi-tower (IT, Infrastructure, Business Processes and Digital) programs in the Banking and Financial Services Industry. In addition to leading delivery objectives, he/she will have responsibility for customer satisfaction and the client relationships required for a successful program.

Essential Duties and Responsibilities:


  • Operate as part of the GPM delivery organization to achieve successful execution of strategic programs and alignment to appropriate program governance

  • Facilitate cross-project teamwork where dependencies are encountered; supervise progress of course-corrective actions

  • Serve as the senior delivery leader supporting the client and internal teams while working closely with the Engagement Delivery Partner to ensure alignment of delivery to client’s key objectives

  • Deliver contractual commitments to the Client for Cognizant

  • Drive consensus between various client stakeholders and internal team to facilitate the conversion of the product or program's vision / ideas into program work

  • Direct a team of Cognizant associates and second/third party associates

  • Ensure completion of deliverables and consistency to timelines, quality standards, and budgets

  • Drive quality standards and program improvements within the team

  • Build high preforming team that adheres to process, target metrics, and quality goals. Where appropriate, modify development process to achieve goals

  • Identify, analyze and resolve issues/risks that have the potential to jeopardize the ability to meet our commitments

  • Supervise and achieve program Bid vs. Did around Cognizant program metrics

  • Mentor the team on tools and processes to lead projects, participate in hiring decisions and participate in performance appraisals on staff

  • Participate with Client Partner in sales as a delivery leader to help craft and demonstrate delivery capabilities

  • Provide full and accurate communication to client, Cognizant leadership and third party stakeholders

  • Handle internal and external client expectations on all contractual requirements and deliverables

Skills:


  • Ability to build strong relationships with IT and Business Leadership

  • Ability to build strong cross functional teams

  • Proven track record in leading internal and external client expectations on program requirements and deliverables

  • Problem solving with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

  • Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

  • Very good understanding of new emerging technologies and leading trends

  • Extensive experience working with Project/Program Management processes, including experience with Project Management tools to plan, run and supervise programs

  • Strong program management skills with the ability to work and supervise progress from multiple service lines simultaneously

  • Set client expectations; maintain communication with key stakeholders while ensuring an extraordinary customer experience

  • Ability to act as a mentor for team members to advance their skills and competencies

Qualifications:


  • Extensive experience working with Project/Program Management processes, including experience with Program Management tools to plan, run and supervise projects

  • Ability to engage senior client executives, i.e., C-suite, and Line of Business Executives in one-on-one discussions

  • Have extensive knowledge of delivery methodologies Agile, Waterfall, RUP, Hybrid Waterfall-Agile and be able to influence the client to adopt the right approach

  • Have knowledge of Digital Transformation and Automation trends/tools/competition including relevant next generation technologies

  • Have shown understanding and experience delivering solutions in the Banking and Financial Services Industry

  • Has successfully guided large escalation projects back to steady-state and achieves high client satisfaction. Communicate expeditiously and optimally all client escalations to Cognizant delivery Leadership

  • Demonstrable experience running deliveries across multiple service lines utilizing the global delivery model spanning on-site, near-shore, and off-shore locations

  • Adept in mobilizing and leading large teams for delivery

  • Track record of exceeding customer expectations

  • Display effective analytical skills and possess adequate financial expertise to ensure Program financials are within budget and in-line with the approved deal bid

  • BA/BS required; Master’s degree in Finance or Business preferred

Experience: 15 - 20 years of experience in handling large multiple service line delivery engagements

Candidate Screening Priorities:


  • Team scale of 3 – 8 direct reports and 100-200+ total team size utilizing the global delivery model

  • Management of programs involving multiple service lines and/or solutions in parallel (i.e. App Dev/Systems Integration, QEA, App Support, Infra/Cloud, BPO etc.)

  • Experience with implementation programs including SFDC, ServiceNow, or Workday commercial solutions

  • Experience in the Banking and Financial Services industry

  • Understanding of digital trends (data, cloud, IoT, and digital engineering) and modern digital architectures (i.e. micro services, cloud native, UX-based)

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)





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