Member Outreach Associate (Temporary) at Alignment Healthcare USA, LLC in Orange, California

Job Description:

Who is Alignment Healthcare?

• Socially responsible


• Technologically enabled


• Concierge care


• Transformation


• Servant leadership

We are dedicated to transforming the complex and confusing process of medical treatment in the United States so that every link in the health care continuum becomes more efficient, productive, and effective. We built a team of people who want to make a difference. Come join the team that is changing health care one person at a time.

We believe that great work comes from people who are inspired to be their best. We invite you to explore our wide variety of roles based on your unique experience.

Position Summary:

The Member Outreach Associate is at the center of Alignment Healthcare’s clinical model. Through outbound and inbound phone calls, the Associate will assist the member in completing clinical questionnaires and scheduling appointments, all while ensuring an excellent member experience.

General Duties/Responsibilities:

(May include but are not limited to)

Responsible for performing outbound courtesy calls and receiving all related inbound phone calls:

To complete Health Risk Assessment and/or Continuity of Care survey(s)

To schedule member appointments for a variety of clinical programs

To assist in arranging transportation to/from appointments

Responsible for timely call wrap-up to support outcomes, reporting, and out dial process

Register patients and enter demographics with accuracy and attention to detail

Perform and support other related call campaigns as needed

Perform other duties as assigned to support the member outreach efforts for member retention and increased member satisfaction

Practice good customer service principles (i.e. positive attitude, helpful, etc.)

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Minimum Experience:

1 year minimum of related work experience and/or training OR

Education/Licensure:

High school diploma or general education degree (GED) OR equivalent combination of education and experience.

Other:

Customer service /telemarketing experience

Experience scheduling clinical appointments and/or home visits with AllScripts and/or EPIC Practice Management or related applications

Bilingual abilities (Spanish, Chinese, Vietnamese)

Previous experience with conducting telephonic clinical questionnaires

Knowledge of Medicare Managed Care Plans

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.