Surv Shift Supervisor at Gila River Gaming Enterprises, Inc. in Chandler, Arizona

Job Description:

Salary: Depending on experience (DOE)

This position supervises the day-to-day activities of surveillance personnel and performs evaluative and administrative duties to monitor the shift operation that contributes to the satisfactory motivation and morale of assigned employees. This position contributes to a safe and secure work environment by protecting enterprise assets, facilities, employees, and guests, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Implements and coordinates daily surveillance shift operation, develops employee work schedules to ensure proper coverage of assigned shifts, distributes workload to staff during assigned shift and ensures proper documentation of staff activities.


• Assigns surveillance personnel to specific tasks to provide adequate surveillance coverage and ensure safety and surveillance of the facilities, grounds, employees and guests.


• Ensures all system cameras and other equipment inside and outside the casino are in working order; follows-up to ensure all surveillance equipment is maintained and functioning correctly.


• Properly documents and reports all incidents that occur inside/outside the casino on a timely basis; prepares written reports as required.


• Performs duties of an agent as needed to assist in the workload.   


• Ability and willingness to work rotating shifts (day, swing, grave) on an occasionally erratic schedule.


• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.


• Performs other specials projects and duties as assigned.

Supervisory Responsibilities:

Supervises multiple numbers of surveillance personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent required.


• Prior surveillance experience required, preferably within a casino/gaming environment.


• Management/Supervisory experience preferred.


• Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email Enterprise specific programs and communication equipment.


• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.


• Must pass a full background check to be certified/licensed prior to employment.


• Must be able to work in a smoking environment.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 


• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral. 


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.

Security & Surveillance