Contract Setup Analyst at Delta Dental of California in Alpharetta, Georgia

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.
The Analysts are responsible for analyzing and reviewing source documentation as well as setting up and updating policy and contract information in the system. The incumbents in this position also assist in the resolution of system issues related to configuration.

How you will make an impact:

• The Contract Setup Analyst will:

Review & Configure

• Sets-up new customers or updates existing customers ensuring proper enrollment loading, invoice generation and claims processing


• Reviews large, high profile or complex group requests to set-up or update information in policies/contracts


• Prepares documentation for internal and external clients as appropriate


• Provides guidance to internal customers on configuration issues, procedures and practices

Systems & Issue Resolution

• Researches and resolves issues related to configuration using systems and workflows and provides feedback/recommendations to management, required to make decisions


• Collaborates with cross-functional teams to ensure accurate policy/contract production according to submitted specifications and to resolve issues


• Creates new configuration in the system in support of new group set-up requirements


• Performs other duties and handles special projects as assigned

What we look for:

• Strong organizational/time management skills and multi-tasking abilities


• Detail-oriented with strong analytical and problem-solving skills


• Ability to develop, implement and maintain analytical tools and models


• Strong knowledge of contract/policy processing concepts, policies, guidelines and systems


• Ability to prioritize and manage duties in order to meet goals and deadlines


• Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology


• Effectively able to adapt to change and be comfortable handling risk and uncertainty


• Customer-focused with ability to empathize with customer


• Ability to maintain confidentiality when exposed to sensitive information


• Bachelor's degree in Business or related field, or equivalent education, training and/or experience


• At least 2 - 4 years of relevant experience is required

Benefits and perks:

• 12 days starting vacation plus 12 holidays and your birthday off!


• Multiple medical insurance options: 100% paid or low cost premiums


• 100% paid dental insurance


• 100% paid vision insurance


• Employee Well-Being Program


• Culture of learning: substantial tuition reimbursement to improve your skills


• Career growth: we love promoting from within


• Strong commitment to work/life balance


• Social responsibility and volunteer opportunities

Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-LS1
At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let's chat. We would love to tell you more!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Proof of eligibility to work in the United States must be provided if selected for hire. Apply Now