The Tasting Room Associate is the primary contact for visitors to the Tasting Room. The primary functions of this position are delivering an exceptional visitor experience, world-class customer service, promoting the sale of wine and merchandise, all while enhancing our brand at The Prisoner Wine Company.
Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines and guiding purchasing decisions.
Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines and brand.
Support member retention efforts by promoting membership in wine club as applicable.
Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s satisfaction. Refer to management as appropriate.
Host specialty programs or experiences as assigned.
Fulfill customer orders and use cash register to complete sales. Properly operate cash registers and accurately follow transaction procedures.
Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.
Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.
Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with other setup/cleanup as needed.
Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures.
Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory.
Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. May assist with quarterly wine or merchandise physical inventories as needed.
Promote and represent winery by pouring at off and on-premise special events.
Assist in training and orientation for new and/or on-call staff.
Maintain, update, and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the Winery and through outside sources.
Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.
Understand and comply with all Constellation Brands compliance policies and regulations.
Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, courteous, and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Professional phone and email skills with a strong team-oriented work ethic.
Knowledge of wines, wine production and the wine industry.
1- 2years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment.
Proficient with PC software including Microsoft Word and Excel.
Intermediate math skills
Foreign language skills a definite plus
High School diploma/GED
Physical Requirements/Work Environment
Must be able to work extended hours including evenings, weekends, and holidays.
Must be able sit and/or stand for long periods of time.
Must be able to work both inside and outside in varied weather conditions.
Ability to lift 55 lbs regularly.
Must have a valid driver’s license.
May be required to travel.
Must be at least 21 years of age.
St. Helena, California
Hospitality & Retail
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).