Merchant Services Client Pro I at BOK Financial in Tulsa, Oklahoma

Job Description:

Req ID:60299

Job Location:Tulsa, OKTulsaOK

Areas of Interest:Professional

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .

Base Salary Range

Bonus Type

Summary

We've built a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

About the Role

Customer satisfaction is the name of the game as a Merchant Services Client Professional I. You will provide a broad range of technical and customer support to TransFund merchants and financial institutions, including sales assistance directly to prospective merchant customers. Additionally, you will provide customer service to convert merchants' businesses and financial institutions to the TransFund payment processing system.

What You Can Expect

You will be responsible for presenting complex information and issues clearly and concisely to merchants, financial institutions, and other various external parties. You will have significant decision-making authority and responsibility for solving problems, customer complaints, and issues that arise throughout the day. You will need to be flexible and have the ability to juggle multiple requests and tasks with different deadlines.

Team Culture

Our Transfund team, as a whole, is pretty large, but within Merchant Services, we have a smaller, cohesive team. We welcome questions, encourage knowledge sharing and promote an open-door policy that creates an environment of inclusion and overall success. We love to cross-train employees and build your knowledge, so you are equipped to grow within your market and our company.

How You'll Spend Your Time

• You will assist with reviewing the merchant conversion results (reports, statements, and settlements) to determine necessary refinements and confirm that overall objectives have been met.


• You will consistently deliver excellent customer service over the phone and in writing to build valuable relationships with merchant customers and maintain a high level of customer satisfaction.


• You will research and resolve routine merchant customer billing questions, settlement issues, rate reviews and communicate resolution to the customer in a timely and accurate manner.


• You will research and troubleshoot technical problems (communication problems, hardware, and software problems) and work with Account Representatives on appropriate solutions.

We'd Like to Talk to You

PROBLEM SOLVER: You find solutions to complicated and challenging customer concerns.

COMMUNICATION: You will need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients.

TECH SAVVY: Your computer skills will be put to the test by accessing multiple systems and learning our processes and procedures.

INITIATIVE: You identify and complete tasks before being asked and anticipate the next steps.

DECISIVE: You make difficult decisions promptly, with sound reasoning skills.

Education & Experience Requirements

The required level of knowledge is normally acquired through an Associate's Degree or equivalent experience of 2+ years in a customer service-related field.

• Strong knowledge of merchant payment processing systems, Visa/MasterCard rules, merchant debit and credit card products, customer account retention and bank operations/accounting


• Well-developed interpersonal skills, including oral and written communications skills with ability to prepare and deliver presentations


• Strong PC skills including word and spreadsheet applications


• Demonstrated ability to analyze data to facilitate troubleshooting and resolve problems for clients


• Ability to handle difficult customers and multiple tasks simultaneously


• Well-developed oral and written communication skills to effectively represent self and BOKF, as well as ability to present complex information and issues in a clear and concise manner


• Strong sense of accountability, taking ownership over projects and responsibilities, and resolving issue proactively


• Ability to effectively plan time, method, manner and sequence of own work assignments

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.