Customer Care Advocate at Advanced Group in Lincolnshire, Illinois

Job Description:

Our client is looking for 4 Customer Service Advocates to join their team. This company is one of the fastest growing healthcare organizations.

This role will be remote until further notice and then it will sit in Lincolnshire, IL.

Pay: $20-$21/hr.

Job duties:

• Provide superior customercareby troubleshooting customer/patientissues relating to product, services, and patient enrollment.


• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts.


• Maintain a positive attitude and working relationship with all customers, patients and associates.


• CRM Entry and compliance.


• Inbound and outbound call work as assigned.

Requirements:

• Bachelors or equivalent combination of education and 3+ years of customer service experience, preferably in healthcare.


• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.


• Experience with Customer Relationship Management software; Salesforce.com preferred but not required.


• Candidates must possess strong verbal and written English communication skills.


• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.


• Strong evidence of great customer service via phone, e-mail, fax or web modalities.


• Mustbe patient and customer focused, demonstrating professionalism in stressful situations.


• Must have the ability to multi-task.


• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures.

How do I apply?

If this sounds like something you'd be interested or would like to hear more about, let's connect! Please, forward your resume to Laddison@advancedresources.com.

About Advanced Resources

Advanced Resources is Chicagoland's top award-winning source for Technology, HR, Accounting & Finance, Healthcare, and Office talent. Since 1988, Advanced Resources has helped thousands of professionals with their careers and hundreds of companies in their quest to obtain top talent. There are many staffing firms, but only Advanced Resources focuses on Insight, Results, and Excellence. Our goal is to deliver a staffing experience unlike any other.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.