Donor Care Supervisor - Brisbane, CA at Vitalant in BRISBANE, California

Job Description:

PRIMARY PURPOSE:

Under general direction, responsible for the daily supervision of the collections staff which may include: mobiles and/or in-center; ensures compliance with Blood Systems, SOP, FDA and AABB standards; and for ensuring successful blood collection operations.  Is responsible for management of other professional and administrative staff.
 
DUTIES AND RESPONSIBILITIES:
 
Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.
 
Assures quality customer service to all customers.
 
Supervises, trains, evaluates performance, and assists in the hiring of in-center and/or mobile collections staff.
 
Monitors staff compliance to SOP, FDA, and AABB standards; takes appropriate corrective action or reports problems to his/her immediate supervisormanager.
 
Supervises the maintenance and review of donor records, Q/A records, forms, employee time slips, etc., to ensure accuracy and completeness.
 
Assures the satisfactory operating condition, maintenance and repair of all assigned equipment.
 
Assists Donor Care Specialists by interviewing and phlebotomizing of whole or special (i.e. pheresis, auto, directed) donors.
 
Maintains effective and regular communications with the Community Relations department to ensure proper staffing levels at all times, including on-call coverage for holidays and weekends.
 
Works toward achieving productivity goals established by management for work unit.  Provides statistics and reports, as necessary.
 
Maintains inventory and orders supplies as needed.
 
May assist in budget preparation.
 
Maintains awareness and follows all safety procedures as outlined by the Company.
 
Performs all other duties as assigned.

REQUIREMENTS:

 

Knowledge/ Education

 

Vocational echnical certification in a healthcare-related area required.

             OR

High school graduateGED required.

 

Experience

 

Three years previous work experience in a healthcare-related position required.

One year previous supervisory experience required.

Ability to successfully complete all required staff qualifications and supervisory training programs required.

 

Skills/Abilities

 

Proven leadership ability and supervisory skills. 

Effective communication skills in order to deal effectively with staff and donors. 

Excellent phlebotomy technique. 

Physical ability to lift, bend, and reach. 

Excellent customer service skills. 

Able to maintain donor, patient and employee confidentiality.

 

Other

 

Able to work flexible shifts including evenings and weekends. 

Travel out-of-town may be required.

Valid CA drivers license and acceptable driving record

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EEO including disability and veterans

 

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days.   Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

 

For more EEO information about applicant rights click here

 

For information about Pay Transparency rights click here  

 

Our organization participates in E-Verify, for more information click here

 

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

 

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