IT Infrastructure Engineer at O & M Halyard, Inc. in Mechanicsville, Virginia

Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution. 

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.  

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

• Medical, dental, and vision insurance, available on first working day


• 401(k), eligibility after 30 days of employment


• Employee stock purchase plan


• Tuition reimbursement


• Development opportunities to grow your career with a global company

Summary

The IT Infrastructure Engineer who is responsible for the design, operations, maintenance, and troubleshooting of Network, Voice and Security infrastructure in a large, Global multi-site, diverse enterprise network within the Owens & Minor global ecosystem. This role must be able to quickly learn modern technologies and have a broad range of skills encompassing Cloud environments, data centers, manufacturing sites and business offices.  Knowledge should include all network hardware, security hardware, Windows Server and Active Directory functionality.  Responsibilities will include managing the day-to-day operations and control of all equipment within wide and local area network infrastructure and Cloud. Candidate must have demonstrated customer service skills while dealing with business partners and all levels of management. ​ Attention to detail is vital, as well as the ability to independently follow-up on details until a problem is resolved or projects are seen through to completion. Some travel expected, excellent customer interaction skills and occasional scheduled off-hours service for upgrades and maintenance will be required.

Core Responsibilities

• Provide technical and operational guidance, Cloud Network support (Azure), review Architecture, management and oversight of Network/security for the global Avanos business which mainly comprises of Cisco, Avaya, Forcepoint technologies.


• Design, implement and maintain network and security technology, (i.e., routers, switches, firewalls, Wireless access points, NAC, Web Filtering), monitoring software, Remote Access, VPN’s and Encryption technology.


• Assist in managing budget and manage all Avanos Technical documentation related Network, voice and Network Security working with 3rd party Managed Service Providers.


• Partner with ITS Security, Cloud/Data center operations and application support teams to understand current and future needs for voice, data, security and mobile networks and develop/translate infrastructure requirements.


• Perform analysis of network/security needs to design solutions to satisfy requirements.  Includes the integration and installation of network hardware and software.


• Provide operational direction and management of multiple on-site and off-site outsourced ITS resources and vendor service providers.


• Ensure maximum possible service availability and performance by identifying and responding to faults on Avanos’s systems and networks, liaising with 3rd party suppliers, and handling escalation through to resolution.


• Knowledge of Voice systems (Avaya, Cisco and Microsoft Phone System) and maintenance.


• Perform analysis on suspicious activity to ensure Owens & Minor's network security against unauthorized use.


• Keep ticketing and work order system logs up to date.  Manage incident identification and response, which includes correctly identifying and evaluating incidents.


• Ensure proper and consistent communication to Owens & Minor clients and internal leadership aligns with policy and procedures, SLAs, metrics reporting and contractual agreements.

Qualifying Experience

• BA or BS in a Computer Science or Information systems related discipline required 


• 8+ years of progressive hands-on experience with network operating systems, wide area networks, Local area networks, IP based telephony systems


• 8+ years demonstrated experience with Network/security infrastructure technologies like Firewalls, IDS/IPS, Proxies, encryption and other security related disciplines


• Experience in managing Network and Security within Public Cloud (Azure preferred)


• In-depth knowledge of TCP/IP protocols, IP Addressing, routing, switching, IPSEC VPN, Packet Capture and analysis, and normal operations of Active Directory (DNS, DHCP), Windows OS, deep understanding of OSI model


• Experience in providing operational management and coordination with Network Service providers like AT&T


• Ability to function independently with minimal supervision and within a team environment


• Must be able to work a flexible schedule including nights, weekends and holidays as needed


• Job specific competencies may be assigned by the department / direct manager


• Excellent oral and written communication skills


• Prefer individual to be a Certified in CISSP, CCSP, CCNP, or CCNP Security.


• ITIL knowledge certification is a plus

We also invite you to connect with the Recruiter via LinkedIn. #LI-AVB

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.